Tons of complaints from players, worthless sticky bonuses with high wagering requirements on top of the stickiness (mixing two sorts of crap doesn't make it better, you know), the website where you get lost not because there's too much of everything, but simply because it's poorly organized. For what it's worth, the online Playtech and Netent slots are nice and definitely are good choices to play, and so is the live casino.
Winner Casino is pretty old. Established in 2005, Winner has created for themselves quite a reputation. Confiscations of winnings, predatory terms, refused withdrawals, shady advertising - the issues and complaints just keep piling up, with little to no efforts from their part to deal with them. Even though Winner is licensed by the reputable Malta Gaming Authority, it doesn’t look all that trustworthy.
Unlike their reputation, the website looks clean. The navigation is awkward though - there are several sections in the menu, like Casino, Slots, Games, Vegas, and figuring them out is a daring quest. They have slots in the Casino section, bingo in the Slots section, roulette in the Games, and live games in Vegas. The last one would have made some kind of sense, but there’s also a separate Live Casino section (with live games, shockingly).
A 3-year-old kid keeps his toys organized better than this.
Customer Support: The online support team works 24/7. You can reach them via phone, email, fax and post for those of you who time-travelled from the last century, and live chat. The last one is only for registered players though.
Banking: The list of payment options is pretty good. There are e-wallets (Skrill, Neteller, Eco, Webmoney), credit and debit cards (Visa, Mastercard), and a number of instant banking services (Giropay, Trustly, TrustPay, Lobanet, Easy EFT).
Their withdrawal terms are what got them most hate from players and gambling portals. First of all, you can only withdraw €9990 per month, and this also applies to progressive jackpots. Fun fact: Playtech’s Jackpot Giant slot they offer is currently at €8.4 million. Should you win it, you’ll be getting your life-changing jackpot for the rest of your life. 70 years that is, if you’re particularly young and healthy.
Then there are numerous players’ reports that they require you send notarized ID in order to prove your identity and withdraw your winnings. Really? Since when is an ID photo not enough?
The 3-days pending period for withdrawals doesn't even look that bad alongside all the other bullcrap.
Software and Game Variety
- Slots: Gonzo’s Quest, Starburst, Steam Tower, Gladiator, Superman, Plenty o' Fortune;
- Jackpots: Age of the Gods series, Batman series, Jackpot Giant, Everybody’s Jackpot;
- Table and Card Games: Roulette, Blackjack, Casino Hold’em, Baccarat, Solo Mahjong, Craps;
- Video Poker: Jacks or Better, Deuces Wild, Aces and Faces;
- Arcade: Jackpot Darts; Bonus Bowling, Scratch Cards, Keno, Bingo;
Winner Casino Mobile and Live Games
Okay, the Winner Casino mobile website is fully mobile-friendly, and works fine on all modern devices. There’s also an iOS app you can download. Five stars on that.
Live games that you can play are scattered all around the website (even though there’s a dedicated tab for them in the menu). With some luck, you’ll find Baccarat, Roulette, Blackjack, Sic Bo, and a couple more.
Bonuses and Promotions
Winner offers new players a €30 no-deposit bonus for signing up, followed by match bonuses on the first two deposits - 200% up to €350 (min deposit to qualify - €40) and 60% up to €300 (min deposit €20).
As for the bonus terms… Let’s put it this way - we felt dirty even reading them.
Sign-up bonus: the wagering requirements are x50; you have to play a minimum 50 spins / game rounds with it to withdraw; you have to make a €50 deposit after playing it through to withdraw; you can only withdraw your winnings from it once, up to €200; and you have to do all this... wait for it... within one HOUR from the moment of taking the bonus. We get it, no-deposit bonuses are supposed to be tight, but the time frame is just ridiculous.
First deposit bonus: wagering requirements are pretty high - 35 times the deposit plus bonus; the winnings from the bonus are limited to 10 times the deposit amount; maximum bet allowed is €10; if you win double the bonus amount on a game - you’ll have to stick to that game and bet type till you complete the wagering; the punchline - the bonus is sticky and the initial bonus amount is deducted from the balance upon withdrawal. Holy Mother of God…
Winner also have an online VIP program and comp points. Those are standard and boring, and this is a huge improvement over everything else.