Virgin Games Casino

Reliability and Security

Virgin Games Casino has developed a solid reputation over the 14 years of its existence. This place was launched in 2004 and then re-launched in 2013, changing their platform and game assortment radically. It was bought by Gamesys operator and software developer. They hold licences with the UK Gambling Commission and the Gibraltar Betting and Gaming Association, which makes it the best choice for the UK residents. Incidentally, only folks from the UK and Ireland can play here anyway, as they don’t accept anyone else. The website is secured by SSL encryption. There was one hiccup though...

Residents of the UK and Ireland are the only choice for this place as they don’t accept anyone else.

What do we mean by that? Well, in doing our Virgin Casino Review, we found that there there was an issue with security in 2017 when the entire site with all its accounts was hacked. Management responded quickly and advised customers to change their passwords. When customers accessed their accounts to do so, many of them found that their previously insignificant account balance has changed. Many of them actually found that there was a lot more money than they had remembered being there. 

Also, that was the only known case when the withdrawal pending period proved to be useful. As there were pending withdrawals on many accounts, players only had to reverse them to avoid further misery. It all ended on a high note and even though there was no significant harm done, we had to reflect this case in our review so that you were aware of what has happened.

Customer Support: We can’t say this about other aspects of this place, but the customer support service is flawless. You can get help any time of day or night, including weekends, via live chat, a toll-free phone number, and email. We’ve tested the service during our review process and all of our questions were answered quickly and without any complications. The casino also has Facebook, Instagram, Twitter, and Google+ accounts, but they’re more for promotional purposes than for customer support. All in all, if you encounter any difficulties during your gaming experience - you will get expert help in short order.

Banking: As for deposits and withdrawals - there’s not much of a choice here. You can use Visa, Master Card, PayPal, and that’s all, folks! It’s really not impressive at all. We believe that many players use these exact payment methods, but come on, where are Skrill and Neteller? The payment processing speed is 2-3 business days, but before that, there is a pending period for your withdrawal that is 24 hours. That said, the maximum withdrawal is just great: you may withdraw up to £100,000 per transaction, depending on your payment method. 

Software and Game Variety

The game library at Virgin Games slots online casino isn’t that impressive. We don’t call it bad, but 300 games are not that many when you have sites out there with thousands of games all around. We still have to admit that the library is pretty diverse, including most popular genres. Theyruns on Gamesys software and present titles from NetEnt, IGT, WMS, Blueprint, Barcrest, Novomatic, and, of course, from Gamesys. 

Here are some examples you might see in the Virgin Games Casino game library:

• Slots: Starburst, Secrets of the Phoenix, Mayan Eclipse, Elvis The King;
• Table/Card games: Roulette, Blackjack, Baccarat, Hi-Lo, Craps, Caribbean Stud;
• Video Poker: Jacks or Better, Classic Video Poker, Ultimate Video Poker;
• Specialty Games: Keno, Bingo.
• Virgin Bingo.
• Virgin Games.
• Virgin Casino.

You might think that the game library is somewhat too small and you might have a point, but the thing is that many of the titles here aren’t easy to find in other casinos. Gamesys is a great example. If you’re a fan of their titles, this is the place for you.

Virgin Games Mobile and Live Gaming

Virgingames.com website is fully mobile compatible. It’s smooth, fast, and convenient, and looks pretty good. The game library is almost the same as for the desktop version, which is just great.

Live titles come in rich supply. There are all the most popular choices, such as Roulette, Blackjack, Baccarat, Hold’em, Dream Catcher, and a few more. It’s more than enough even for a choosy player.

Virgin Bonuses and Promotions

There are generous Welcome Bonuses, and there is VirginGames online casino Welcome Bonus. In other words, this bonus is what Scrooge McDuck would offer if you’d put a gun to his head. You’ll get 30 spins on Double Bubble slot (1p coin size, max lines) for wagering at least £10.

Let’s do a little math here: Double Bubble has 20 lines, so each spin is worth 20p, then 30 spins will be £6. Basically, it’s a 60% post wager bonus, and it’s not that great for a modern casino. There seems to be no information about the wagering requirements for this promotion anywhere on the website, so we had to check it through the support service. All the winnings are withdrawable immediately after the free spins are played, which is pretty good.

Don't expect much from this welcome bonus.

As for the other promotions, there are several of them, like poker tournaments, the classic refer-a-friend promotion, daily promotions, bingo promotion, etc. They even have a promotion where they give you £250 worth of shopping vouchers! Not bad for a Virgin, huh? The strange thing is that they’ve put a “funny” video about responsible gaming into the promotions section. Couldn't they have placed this in a separate section?