The support service is functional, and works round-the-clock, but their agents turn out to be impolite. The banking is even worse - a tiny choice of the withdrawal options, big payout fees, tricky banking terms, and many more surprises are waiting for ya. Here, we would start talking about their bonuses, but we won’t do that, as there’s no such a thing a welcome bonus.
VietBet Casino is an unusual gaming website, which consists of 3 sub-casinos: Bonus Casino, Grand Casino, and Jackpot Casino. Though they do not have any licensing information specified, we’ve managed to find out that the casino is regulated under the jurisdiction of Costa Rica, which is not the highest mark of their trustworthiness.
It’s very difficult to navigate around the site, as the quick links are located chaotically and there is a lack of the information about the casino.
The website looks weird and unclear. It’s very difficult to navigate around the site, as the quick links are located chaotically, most of them are not even working, and there is a lack of the information about the casino. More than that, even their “Terms and Conditions” is not informative and takes just 2 or 3 pages.
Customer Support: The customer support is more or less ok. You can contact their agents through live chat, email, and a toll-free number. However, you will sometimes wait 3-4 minutes until any of their representatives enter the live chat. The live chat agent we were talking to were impolite, or maybe we’re just so “lucky”. Anyway, there are far worse examples, such as at Springbook Casino or Box24 Casino, where you might try to tip the support operators so that they stopped talking to you.
Banking: The selection of the withdrawal options is poor. It includes only Wire Transfer, Person to Person, Check, and Bitcoin. The most convenient method of withdrawing funds is a Bitcoin eWallet, as it charges no fees, the minimum withdrawal amount is €50, and the maximum is €25,000. Other payment methods charge some fees (€30-80).
That’s not the end! They found the way to make everything even worse. You can make only two withdrawals per week, and every second withdrawal charges additional €100 regardless of the payout option you choose.
Software and Game Variety
As it was already said, the website is too difficult to use, especially when it comes to their game lobby. The thing looks as weird as hell. You won’t find any game thumbnails or something like that - just simple columns with many game titles listed in alphabetical order. When you start playing for real cash, you get to another game lobby, but it also looks weird.
You won’t find any game thumbnails or something like that - just simple columns with many game titles listed in alphabetical order.
VietBet Casino cooperates with a dozen of different software providers, including RTG, Betsoft, WMS, Pragmatic Play, MultiSlot, Digital Gaming Solutions, and some others. The game collection is not so wide and enormous as we expected - just around 300 games to choose from. So, here’s what they have:
- 3D Slots: Aztec Treasures, Mega Gems, House of Fun;
- Slots: Fruity Fortune, Railway Riches, Touchdown Fever;
- Table Games: Baccarat, Blackjack, Pontoon, Craps, Roulette;
- Video Poker: All American, Tens or Better, Deuces Wild;
- Specialties: Club Keno, Predictor, Virtual Racebook 3D.
Vietbet Mobile and Live Gaming
The casino also hosts 5 live-dealer games, which you can play 24/7. These include Live American Roulette, Live Baccarat, Live Blackjack, Live Blackjack Early Payout, and Live Single Zero Roulette.
VietBet Casino is compatible with many modern smartphones and tablets. Their mobile casino is as awful as the desktop version. Furthermore, only less than a half of all games can be found there.
Bonuses and Promotions
To be honest, VietBet Casino is one of the worst casinos in terms of bonus offers. We were looking through their website thoroughly, with the purpose to find any information about their Welcome Bonus, but we didn’t succeed.
On some reputable websites, you may find the info that this casino offers a No Deposit Poker Bonus of €100. We also found out that they send some kind of promotional checks to their regular players. Using that check, you can get some deposit bonuses. But… it all doesn’t make sense, as you never know whether you will get such a gift or nor.