The wagering requirements are another disappointment - you will have to wager the sum of your deposit and bonus 30 times and you will have only 3 days to do this! If it doesn’t suit your needs, then visit Global Live Casino or Casino Las Vegas - they have almost the same ratings but better bonuses. The support service at Universal Slots should be provided round the clock, but you need to be lucky enough to get in touch with their agents. At least, the website itself is convenient to use and you can play the games on the go.
Universal Slots Casino is licensed and regulated by the Government of Curacao. The design of the website is nice - the creators chose space theme, so there are rockets and planets all around. The selection of available languages consists of English, Spanish, German, and Portuguese.
The navigation is pretty convenient and the list of restricted countries is not very long - it includes Spain, the UK, and some other locations. To keep your private information secure, the casino uses SSL encryption, so you don’t have to be afraid of space pirates - they won’t be able to reach your data.
The support agents should be available round the clock, but we didn’t manage to get in touch with them.
Customer Support: To contact the support agents, you can use email and live chat. There is also an online contact form. They should be available 24 hours a day, 7 days a week, but when we tried to ask for help, no one replied to us. We were the first ones in the queue, but still! The FAQ section is here, but it couldn’t answer our questions. Oh well...
Banking: Something weird is going on in the Deposits and Withdrawals sections. There are tables about payment methods, but the column “Method” is just empty. That’s strange, but we have still managed to discover that you can use Skrill, Neteller, Visa, Bitcoin, and some other banking methods.
It takes the casino 2 business days to process a withdrawal request. The daily withdrawal limit is €500, and the weekly one is €3,500.
Software and Game Variety
Universal Slots Casino offers over 1100 games from NetEnt, Microgaming, iSoftbet, Quickspin, Betsoft, Play’n Go, and other software providers. Despite their name, they don’t offer ONLY slots. Here are the categories of games you can find here:
- Slots: Giovanni’s Gems, Lady of Fortune, Paranormal Activity;
- Jackpots: Jackpot Rango, Neon Reels, Diamond Wild;
- Table games: American Roulette, Baccarat, Blackjack;
- Video Poker: Jacks or Better, Joker Poker, Tens or Better;
- Scratch cards: Asteroids, Zodiac Fortune, Fruit Basket;
- Other games: Lucky Keno, Rio Bingo, Virtual Racebook 3D.
The navigation here is convenient, as you can filter the games not only by category but also by the provider. The search bar is here too.
Universal Slots Mobile and Live Gaming
Obviously, a casino with such a wide library would never forget to add some live dealer games! At Universal Slots Casino you can try Three Card Poker, Casino Hold’em, Roulette, Blackjack, Baccarat, and some other games.
The casino is mobile friendly, so you can play whenever you want. To play the games on the go, you need only your gadget and the Internet connection, no special app is required.
Bonuses and Promotions
Each of your first three deposits at Universal Slots Casino can bring you a 100% bonus, up to €500, plus 100 spins. In this way, you can get up to €1,500, plus 300 spins in total.
The welcome package looks attractive, but the bonus funds can’t be withdrawn.
Sounds cool, but now it’s time for the bad news. First of all, the wagering requirement is 30 times the sum of the deposit and bonus, which is a bit too much. We tried to discover the wagering requirements for the spins, but the website doesn’t provide this information, and the support agents kept silent. Secondly, all bonuses expire in 3 days after being activated. Thirdly, the bonus funds can’t be withdrawn, just like at SCasino and Vegas Casino Online.
What a disappointment! At least, you can collect Star Points and exchange them for real money. 20 Star Points can be exchanged for €1.