The support service leaves much to be desired - there is no live chat, and the FAQ section is very short. The welcome bonus is one more disappointment - you can get a 100% bonus up to £35 (how exciting!), and the wagering requirement is 80 times the sum of your deposit and bonus! Probably, all the dinosaurs here are extinct because of these wagering requirements.
Operated by the 888 Group, TRex Bingo is licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commissioner. The website looks extremely boring - it has a simple white background, and all the information is located in the middle of the screen. The lobby looks a bit better, with some kind of mountains and trees in the background. However, we checked the whole website, and didn’t find even a single T-Rex. That’s unfair. We expected some creepy dinosaurs here and didn’t get them.
There is no live chat, so you can ask for help only via phone and online contact form.
Customer Support: The customer support service is a true disaster. First of all, there is no 24/7 support. Secondly, there is no live chat. You can either send the agents an email via the online contact form (your message will be replied within 24 hours) or make a phone call. The number is toll-free (for the UK only), and the line is open from 10:00 to 02:00.
The website also says that there is some kind of a help room, which you can use to get instant help after you log in. But that’s not true - we found it nowhere. The FAQ section is here, but it’s rather short. It’s really bad not to have a live chat, so maybe the guys from Kudos Casino and Jackpot City Casino could help this old dinosaur out?
Banking: You can use credit and debit cards, PayPal, wire transfer, and several other methods. Withdrawal requests remain pending for 48 hours. You can request up to 10 withdrawals per day. The minimum withdrawal amount is £5, and the maximum one depends on the banking methods you used before, and the amounts you have already deposited. There is a detailed example in the terms and conditions, so we recommend you to check it.
Software and Game Variety
TRex Bingo doesn’t allow you to check their library until you register. But no worries, using our ultimate experience we have managed to explore their collection. They offer around 350 casino games powered by 888 Software, Eyecon, NetEnt, and some other developers. The games are sorted out really bad, as they can’t be filtered by their providers or even types. And 350 games can’t impress us anyway if there are no other game genres. If you are used to the more extensive game libraries - try Expekt Casino. It won’t disappoint you.
Anyway, let’s take a look at what can be found here:
- Slots: Gonzo’s Quests, Starburst, Twin Spin;
- Jackpots: White Wizard, Shaman’s Dream, Divine Fortune;
- Bingo: Bingo Buddies, Late Night Show, Roller Coaster.
As you can see, there are no table and video poker games available at T-Rex Bingo.
TRex Bingo Mobile and Live Gaming
There are no live games. Not even a sign of them. Probably, they also extinct.
Table, video poker, and live games are missing, and we doubt that this casino will add them in the nearest future.
Surprisingly, T-Rex Bingo features a colorful and attractive mobile website, which is also useless unless you are a registered player.
Bonuses and Promotions
Let’s get to their bonuses. When we were looking through their Welcome Bonus offer, we were confused and even shocked - it’s probably the worst Welcome Bonus we have ever seen. So, for the first deposit you will get a 100% match bonus, up to £35. But the funniest thing is that you will have to wager the sum of the bonus and deposit 80 times! Just the most useless bonus ever.
At least they have a nice Welcome Bingo Bonus (available on bingo games only) that grants you with a 200% match reward, up to £70, with low wagering requirements to meet - 4x the deposit plus the bonus value.