The customer support does not operate 24/7 and is available via two options. Once you look at the website design, you may feel sick - it appears that the creators took a three-year-old boy’s painting and used it as their background, then dumped the games on it. Smile Bingo has up to 120 games powered by Playson, NextGen, and Eycon. The latter provides the majority of the titles.
Holy poopsicle! What the hell is that? That must be your reaction once you visit the website of Smile Bingo. And we are not joking. It appears that the background of the website was drawn by a three-year-old boy. And this bee on the logo? Just look at the bee - we used to like watching cartoons with such animals, while our mother was trying to push food into our mouths. If you want to play at the casino that looks more serious, then visit Quatro Casino and Slots Magic Casino, but don’t waste your time on Challenge Casino. This one is a bit outdated.
Any guesses about the navigation? What strikes you at first? Right, it’s crappy. For example, the information on the banking is scattered within the T&C. At least Smile Bingo Casino is SSL encrypted, so you can sleep soundly - your data is safe. The casino is operated by Jumpman Gaming Limited and holds dual licenses with the United Kingdom Gambling Commision and Alderney Gambling Control Commission.
Customer Support: On most pages, the Contact Us section overlaps with the name of the casino license. And when you try to reach the support, you are offered to read some facts about the UK Gambling Commision. The only page which works fine is the main one (when you’re not registered). Nonetheless, it appears that you have to be logged in order to reach the agents via live chat. Madness.
It appears that the support agents are chilling out all day.
It’s likely that this problem will be fixed soon, or the website works fine, and we are just unlucky to have such huge modern monitors. Anyway, Smile Bingo offers its support via email and live chat. The latter is available from Monday to Friday, between 9:30am and 6pm.
Banking: The banking methods can be found either upon registration, or in the FAQ (we could continue joking about the casino’s navigation, but we’re sick of doing that). Just like at Spin Genie Casino, the only available options are variations of credit cards. It takes up to 10 days for you to get your winnings (which are capped at €5,000 per month). You should know that before claiming a withdrawal, you have to wager €100 of the real balance.
Software and Game Variety
Smile Bingo surprised us - it managed to shove NextGen and Playson into its library of software. The overall library of games includes up to 120 slots and several bingo titles. Most of the slots are powered by Eycon. Take a look at what the casino can offer you:
- Slots: Fruitful Siesta, 1 Can 2 Can, Fire vs Ice;
- Bingo: 75 ball bingo, 90 ball bingo;
Smile Bingo Mobile and Live Games
The mobile version of Smile Bingo looks much better than the desktop one. It’s not so childish, you know.
If the casino had live games, then its live dealers would be dressed in animal outfits with that freaking smile. Fortunately, there are no live games here.
Bonuses and Promotions
You can see animals even in the promotion section. Looking at the welcome bonus, we can’t comprehend why they are still alive. Moreover, they are smiling! Smiling, Karl. Anyway, Smile Bingo offers you to spin the Super Wheel, which can give you up to 500 Super Spins on Pets, Fire vs Ice, and Black Widow (if you deposit €10 or more). Actually, there is a chance that you will win nothing. Will the animals still beam then?
You can win up to 500 spins or just nothing.
The wagering requirements for the winnings gained from the Super Spins are fine - 40xB. Though, the maximum win is capped at €100. We dug out some other underwater rocks. Get ready! First of all, if you win 100 or 500 Super Spins, they will be added to your account in installments of 50 spins. The first portion is transferred automatically, the remaining Super Spins should be claimed via the support. In addition, you may be surprised to find out that not all of the games contribute towards fulfilling the wagering requirements.
Smile Bingo is different from other venues by Jumpman Gaming Limited. We discovered that both the real and bonus balances contribute towards the wagering requirements at the casino. And one more positive piece of news: you can claim the Super Wheel whenever you want, just make a deposit which is equal or exceeds €20.
For the UK players: all the bonus terms and requirements remain the same.