To be honest, this mine is not very hospitable, so don’t hurry to get your pick and lantern, and to start digging for gold. Yes, there are over 350 games from NetEnt, Microgaming, and some other developers waiting for you, but this collection doesn’t include live games. Besides, there is no traditional welcome offer - only free spins (which must be wagered 65 times) and Amazon vouchers. Can you imagine this? Amazon vouchers as a welcome bonus! And if you face some challenges, you may not even get help in time - the support agents prefer to sleep at night and on the weekends.
Slots Gold Casino is licensed and regulated by the UK Gambling Commission and the Alderney Gambling Control Commission. The website itself doesn’t look bad, just a bit boring. At least, the navigation is more or less okay (until you start checking the games library), and all the texts are readable. However, there is an interesting clause in the Terms and Conditions saying that your account becomes dormant in case you don’t use it for 180 days. If it happens, both you real and bonus funds will be forfeited. That’s absolutely unacceptable!
“If your account gets dormant, the casino will forfeit all your funds”.
Customer Support: You can contact the support team via live chat or WhatsApp. That’s great, but, unfortunately, the agents don’t work round the clock - they’re ready to deal with your issues only from Monday to Friday, from 09:30 to 18:00. Well, we were patient, and we tried the chat, but it worked as online contact form. We just sent a message, and that’s it. The reply didn’t arrive. Sending email is one more way of getting in touch, and you can do this at any time, but, obviously, you may not get a reply immediately. The website also has FAQ, but it’s kinda short.
Banking: The list of banking methods is not very impressive - it includes PayPal, Paysafecard, Visa, and few other options. You may request 2 withdrawals in a 24-hour period, but not more than 5 per week. Your withdrawals remain pending for 48 hours. In order to make the first withdrawal, you have to wager at least £100 in real funds. The maximum withdrawal amounts are £1,000 per day, £3,000 per week and £5,000 per month. We tried to figure out if this rule applies to progressive winnings, but the website says nothing about it, and the support kept silence.
Software and Game Variety
Slots Gold offers over 350 titles from NetEnt, Microgaming, Aristocrat, iSoftbet, and some other developers. Frankly speaking, the section with games looks pretty messy. There are some filters which you can use to sort the games, but it would be great if there would be more categories.
- Slots: Starburst, 108 Heroes, Agent Jane Blonde;
- Jackpots: Mega Moolah, White Wizard, Shaman’s Dream;
- Table games: American Roulette, European Roulette, Blackjack;
- Video poker: Deuces Wild Double Up, Joker Wild Double Up, Jacks or Better.
Mobile and Live Gaming
They are compatible with portable gadgets, so you can play whenever and wherever you want. You need only your smartphone or tablet, and internet connection. No application is required - you just go to the website, log in, and so on. You know what to do.
Unfortunately, there are no live games. So if you prefer to play in real time mode, start looking for another online casino right now.
“The gaming library doesn’t include live dealer games”.
Bonuses and Promotions
The welcome offer here looks kinda weird. Please, don’t expect a nice deposit bonus! The only thing you can get if you deposit at least £10 is a single try on Mega Reel. Mega Reel is not a slot - it’s a thing you spin to win something else. The list of prizes includes free spins (you can even win 500 spins on Starburst) and Amazon vouchers. Yes, that’s right, they offer Amazon vouchers instead of a normal welcome bonus.
The maximum conversion amount is £250. The winnings must be wagered 65 times. Besides, you will also have to meet any other wagering requirements before cashing out. Actually, this is not even a welcome offer - after making the first deposit, you can get a Mega Reel spin every time you deposit at least £20.