Updated: 20 Feb 2018
Rich Reels Casino Review
Maybe 10 years ago Rich Reels Casino used to be a really amazing website, but nowadays it’s covered with dust and cobweb. There are even a few giant and ugly spiders here! One of them is called “We offer no live games”, while the second one is known as “We’re too old for being mobile friendly”. Rich Reels Casino even looks exactly the same as other Microgaming casinos in Casino Rewards Group - there is nothing special about it!
By the way, the reputation of Casino Rewards Group is rather ugly too - some trustworthy portals say that it likes restricting your access to the bonuses right when you make a withdrawal. The welcome package offers you up to €1000 on your first five deposits, but keep in mind that the first deposit bonus (a 100% match up to €150) has to be wagered 60 times. Well, at least the variety of games is not too poor, since there are over 500 titles from Microgaming waiting for you.
- 24/7 live chat;
- Powered by Microgaming;
- Certificate from eCOGRA;
- Over 500 games.
- No live games;
- No mobile version of the website;
- Belonging to Casino Rewards Group;
- The first deposit bonus has to be wagered 60 times.
Rich Reels Casino has a relatively short history. It was established in 2008 and acquired by the Casino Rewards Group in around 2010. It holds the license from the Kahnawake Gaming Commission and the seal of approval from eCOGRA.
The casino greets you with all the charm and style of a 10-year-old website, and we suspect it looked outdated right from the start. Blinking buttons, small text that no one ever reads, ugly navigational tabs - you probably know the type. However, an outdated design seems to be nothing in comparison with the reputation of Casino Rewards Group. These guys are famous for confiscating winnings and spamming, so we wouldn’t trust a casino which belongs to this group.
The casino greets you with all the charm and style of a 10-year-old website.
Customer support: Support is available 24/7 via live chat and email. From our experience, the support is reasonably knowledgeable and friendly, the live chat operators answer within minutes. You can also request a callback. There are no phone numbers on the site, but you can send them an email with your own number, and they will call you back.
Banking: Deposit methods are okay: Skrill, Neteller, credit cards, etc. Sounds nice, but there are some restrictions regarding withdrawals. If you win a sum which is 5 times (or more) greater than your total purchases across all casinos of Casino Rewards Group, you won’t be able to withdraw the whole winning at once - you will receive €4000 per week. This clause doesn’t refer to progressive winnings.
Software and Game Variety
Rich Reels runs solely on Microgaming software. To play the games, you can either download the software or go to the casino’s lobby. The lobby isn’t easy to find, but we’ll show you the way. Can you a link saying “Flash Casino” at the bottom of the site? Click it, and you’ll get to the lobby. Just make sure that you are using Chrome - the lobby doesn’t support other browsers.
From the name of the casino you might expect that their main focus is slots. That’s partially true: slots do prevail in the library, although the selection also includes several other types of games:
- Slots: Immortal Romance, Game of Thrones, Break da Bank;
- Jackpots: Mega Moolah, Major Millions, Cash Splash;
- Table games: American Roulette Gold, Atlantic City Blackjack Gold, Euro Roulette;
- Video poker: Aces and Faces, Deuces Wild, Aces and Eights;
- Other games: Keno, Germinator, Super Bonus Bingo.
Mobile and Live Games
This is where the signs of age (for both the casino and the software) are the most obvious. The mobile version of the website acknowledges its own impotence and directs you to another casino.
Same goes for the live games - there are none.
Bonuses and Promotions
As a new player you get bonuses on your first five deposits:
- The first deposit - a 100% bonus up to €150;
- The second deposit - a 50% bonus up to €250;
- The third deposit - a 30% bonus up to €200;
- The fourth deposit - a 20% bonus up to €200;
- The fifth deposit - a 10% bonus up to €200.
The first deposit bonus must be wagered 60 times.
All these sum up to impressive €1000, however, the percentages are too low. A 10% match bonus, really? We’ve seen casinos that casually throw monthly reload bonuses higher than this “Welcome” offer. Wagering requirements are 60 times the bonus amount for the first deposit and 30 times for the rest.