Updated: 05 Feb 2018
Ricardo's Casino Review
Frankly speaking, we have no idea why Ricardo’s Casino has such a weird name. Probably, that’s a name of its creator. Or maybe a name of his annoying neighbour, since this casino is really far from being perfect. A limited variety of games from Rival, awful wagering requirements (a 400% bonus up to €2,000 must be wagered 35 times the sum of your deposit and bonus), sticky bonuses, certain issues with the support service, slow payouts... We have also found some strengths (nice level of security, compatibility with portable gadgets, etc.), but they are simply not able to outdo the drawbacks.
- SSL encryption;
- 24/7 live chat;
- Mobile compatibility;
- 2 languages.
- Slow payouts;
- The chat is available only after you register;
- No live games;
- The wagering requirements are 35xB+D or 60xB;
- Sticky bonuses.
Ricardo's Casino was established in 2014. It is licensed and regulated by the laws of Curacao. At first glance, the website doesn’t look that bad, but you may face some difficulties in case you decide to check Terms and Conditions or any other section which contains a lot of text. Yeah, as always - white font, black background. What a perfect choice! It also took us some time to find information about the license. So, the navigation is kind of inconvenient, but at least there are 2 languages to choose from.
“The support is available 24/7, but you have to log in in order to start the live chat”.
Customer Support: If you need help, you can try to contact the support team at any time. The live chat is the fastest option, but it is available only after you create an account. Sending email is one more option of contact, and, fortunately, it’s available to everyone. You can also check FAQ, but its design can really make you cry.
Banking: The list of banking methods is more or less fine - it includes Neteller, Skrill, Visa, and a few other options. If you deposit €249 or less, you won’t be able to withdraw more than 10 times the deposit for that particular play session. The maximum withdrawal amounts are €1,500 (per withdrawal) and €10,000 (per month). If you want to withdraw more than €10,000, you will get this amount in installments. Fortunately, this clause doesn’t apply to progressive winnings. The minimum amount to withdraw is €100, and you have to wager your deposit at least 1 time in order to request a withdrawal. Here is one more thing to keep in mind - you can submit a withdrawal request whenever you want, but its approval may take from 15 to 18 business days.
Software and Game Variety
To play Ricardo's Casino, you can either download the software or do it in an instant-play mode. The casino is powered by Rival, and offers around 140 games. Here are some of them:
- Slots: All Aboard, Fast Lane, Golden Man;
- Jackpots: Major Moolah, Money Magic, Million Reels;
- Table games: American Roulette, Blackjack, Craps;
- Video poker: Aces and Faces, Deuces Wild, Double Joker;
- Specialty games: Keno, European Bingo, Sudoku.
Mobile and Live Gaming
There is a mobile version of Ricardo's Casino, so you can play it on your smartphone or tablet if you want.
Mobile compatibility is a cool thing, but here is a bad piece of news to balance it - there are no live games waiting for you.
Bonuses and Promotions
Ricardo’s Casino offers several welcome promotions. First of all, you can get a so-called 7 No Deposit Bonus. The wagering requirements are 60 times the bonus amount, and the maximum withdrawal is 7 times the bonus. Great, they didn’t even specify the maximum amount of the bonus you can get. We can only assume it’s €7. We tried to contact the support, but it was useless.
Okay, what’s about a 400% bonus? So, you register, deposit at least €25, and get a 400% welcome bonus up to €2,000. Sounds nice? Wait a minute, there is nothing perfect in this complicated world! The wagering requirement is 35 times the sum of your deposit and bonus, and the maximum withdrawal is 3 times the same amount. Moreover, the wagering requirement is even higher for some countries, so always read the terms and conditions of the promotion carefully. Or try to contact the support, maybe you will be luckier than us. What is even worse, both of the bonuses we have just described are not cashable - they will be removed from your winnings.
“Ricardo is not very welcoming, since the welcome bonuses are sticky.