Updated: 08 Jun 2018
Portomaso Casino Review
Portomaso Live is like a man who wants to be the perfect guy, but still has some weaknesses (he loves cigarettes). This website has many decent features, but we’ve noticed one thing that significantly damaged our impression of the casino: it’s not responsible for anything that happens during a gambling session, nor is MGA. We’ll clarify this statement in our review.
Aside from this, they have a solid Maltese license, SSL encryption of all transactions, almost four hundred nice games from top-notch developers, (NetEnt, Yggdrasil, and Playson) and cool live games on-air, straight from the real Portomaso Live Casino. The casino gives you a 100% Welcome Bonus, up to €100 on the first deposit, and 50 Free Spins. A bright ray of light in this dark casino is the wagering requirements. You have to wager the bonus amount only 35 times.
- MGA license;
- Live games from the real casino;
- RNG tested by Gaming Labs;
- Decent wagering requirements - 35xB;
- SSL encryption protocol protects your transactions and sensitive information.
- No comp points;
- Lagging game lobby;
- Enormous list of restricted countries, including France, Belgium, UK, and the US;
- Customer support is not 24/7;
- No Welcome Bonus.
Portomaso Casino decided to go online in 2010. The casino operates under the MGA (Malta Gaming Authority) license and tested for fair play by Gaming Labs. They also provide 256-Bit SSL encryption to protect your transactions. It looks nice, but there’s a thing that catches the eye: a little clause on the bottom of the website, which says that:
The following products are not regulated by the Maltese Gaming Authority: EGT and Yggdrasil.
Wait, but these are almost all of the games in the casino! We decided to dig deeper, and in the T&C’s, we found a clause about the casino’s not being responsible for any software or hardware lags, or errors that might occur while you’re playing their games. It’s pretty common, but combined with the previous statement, it says that you’ll be playing in the vacuum, where nobody’s responsible for anything. It’ll be wise to double-check your device before starting to play in Portomaso Live Casino.
Banking: Withdrawal options are few, but should be enough for most players: Skrill, Neteller, credit cards, and Bank Transfer. All transactions are subject to 24-48 hours pending time, and the overall payment time varies from 1-2 days for eWallets to 3-5 days for credit cards and bank transfers. The maximum amount of cash that can be withdrawn is €5,000 per day. The withdrawals via Bank Transfer aren’t free - they charge a €5 fee.
Customer Support: Their “Support Page” is a shame! No information about the available ways of getting help and no info about their working schedule. Fortunately, their live support was available, and the agent turned out to be a friendly and helpful guy. So, you can use the live chat at hours between 10:00 and 00:00 on weekdays, and from 10:00 to 18:00 on weekends. There’s also a telephone number listed.
Software and Game Variety
Portomaso Casino features games from several providers: NetEnt, Yggdrasil, EGT, Betgames and their own Portomaso Gaming. The total number of games is around 400 titles.
- Slots: Starburst, Wonderheart, Pumpkin Smash;
- Jackpots: Divine Fortune, Bike Manis, Fairyland;
- Table Games: Blackjack, Roulette, Baccarat, Punto Banco;
- Video Poker: Joker Poker, Jacks or Better, Mega Joker
- Specialty Games: Keno, Lottery.
Speaking of the game lobby - we bet this page will make you crazy. The whole list of games is loading very slowly. Even a small turtle runs a hell of a lot faster. Shortly, this page is really lagging.
Mobile and Live Games
Portomaso Live Casino works fine in your mobile browser, without any apps or downloads. Unlike the desktop version, it doesn’t feel a bit dated and slow.
Live games are what distinguishes Portomaso from other casinos. The thing is that all the game tables are located, not in some virtual studio, but in the real land-based Portomaso casino. It does add a certain authenticity to the process. The games include Blackjack, Roulette, Oracle Puntobanco, and Baccarat.
Bonuses and Promotions
There is a standard Welcome Bonus at Portomaso Live Casino. Before we start discussing this offer, you have to remember that their Welcome Bonus is available only for live gaming players. So, the casino grants you a 100% match reward, up to €100 on the first deposit. Despite this fact, these guys are not generous to slots lovers - they will give you 50 Free Spins on some NetEnt’s slots, including Starburst. The wagering requirements are okay though - 35 times the bonus amount. Free Spins winnings carry higher WR’s - 50 times the bonus amount.
Their Welcome Bonus is available only for live gaming players.
Players from France, Spain, China, Japan, the US, Turkey, and many others are not eligible for any promos or bonuses provided by Portomaso Live.