Updated: 05 Feb 2018
Pocket Casino.EU Review
Pocket Casino.EU looks awful. It’s not so terrifying, as some characters from Stephen King’s books, but still the navigation is horrible… just like in noname Chinese smartphones. Furthermore, the casino welcomes you with a deceitful Welcome Bonus (a 100% bonus up to €200 on your first deposit), which comes with 50xB wagering requirements (100xB for certain countries) and cannot be withdrawn in any case. Not to mention, their payout limits are too low, and the inactive account policy is rather stiff. At least, they have a decent and even diverse game library powered by several famous providers, including NetEnt, Microgaming, and NextGen. That’s the only strong reason to play at this casino.
- Licenses from the UK and Malta;
- Live games;
- Awful website design and weird navigation;
- Rough inactive account policy;
- Limited support working hours;
- Low payout limits - €3,000 per week, and €6,000 per month;
- Sky-high wagering requirements - 50xB (for some countries the requirements are doubled);
- The Welcome Bonus itself cannot be withdrawn after meeting the WRs.
Pocket Casino.EU launched in 2012. It is licensed and regulated by the Malta Gaming Authority and the UK Gambling Commission. Moreover, they keep your personal information in safe, as they implemented the latest SSL encryption. That could have looked good if it wasn’t a Progress Play white-label casino.
Frankly speaking, the designers of this casino didn’t try to do their best at all - the website looks awfully cheap. The quality of pictures is poor, and the color gamma is disgusting. Well, at least the navigation is fine (until you start trying the games). Surprisingly, all the texts are easily readable.
“Frankly speaking, the designers of this casino didn’t try to do their best at all - the website looks awful and cheap!”
Note that the casino has rather stiff inactive account policy. If your account is regulated by the laws of Malta and it’s inactive for over 12 months, then the casino will deduct €5 from your balance each month. That’s not the stiff part though. In case your account is regulated by the UK license, it will be considered as “Dormant” after six months of being inactive, and the casino will charge fees (10% of your balance until there’s nothing left).
Customer Support: You can use either live chat or contact form to ask for help. The support team is ready to solve your problems every day, but only from 06:00 to 23:00 GMT. So, if something happens late at night - deal with it on your own, or wait until the morning. You can also check their FAQ section, but it’s not that helpful.
Banking: Thankfully, there’s a useful banking page where all the available withdrawal methods are listed. These include credit cards Skrill, Neteller, Ukash, Discover, and Bank Wire. The withdrawals are rather fast, but the payout limits are somewhat low. You can withdraw up to €3,000 per week, and €6,000 per month.
Software and Game Variety
Most games at Pocket Casino.EU are developed by Microgaming. However, you can also find some game titles from NetEnt, NextGen, Thunderkick, and several other developers. What is weird here is that you can try the games in demo mode right on the website, but if you wanna play them for real, you will be redirected to another game lobby, which features a completely different interface. It’s still the same casino, but the design is different. Anyway, it’s still not that attractive. Here you will have to look for a game again, and you will have to register before playing. Anyway, let’s take a closer look at some of their game titles:
- Slots: Thunderstruck, Game of Thrones, Starburst, Gonzo’s Quest;
- Jackpots: Cash Splash, Treasure Nile, King Cashalot, Fruit Fiesta;
- Table Games: Blackjack, Roulette, Triple Pocket Hold’em Poker;
- Video Poker: Double Bonus Poker, Jacks or Better, Deuces Wild;
- Scratch Cards: Foxin Wins Scratch, Big Foot Scratch, Germinator.
“If you wanna play their games, you will be redirected to another game lobby, which features a completely different interface.”
Mobile and Live Gaming
Pocket Casino.EU is compatible with iOS and Android devices. It can be accessed from any mobile device, which supports HTML5. You won’t have to download an extra application - just open the website via your mobile browser.
The casino also offers several live games. The variety is really limited, but you can still try Baccarat, Blackjack, and Roulette in a real-time mode. By the way, the selection of their live gaming options is getting bigger when you get to the real game lobby.
Bonuses and Promotions
The welcome bonus offered by Pocket Casino.EU may seem to be attractive, but only until you start checking its terms and conditions. So, your first deposit may bring you a 100% match bonus up to €200. The second and the third ones - a 50% bonus up to €300 and a 100% bonus up to €300 respectively. Thus, in general, you can get €800. The minimum deposit is €10.
Anyway, there are two things, which spoil this bonus completely. First, you can never withdraw the bonus itself, only the winnings gained from it, and the bonus amount will be deducted from you account. Second, if you want to withdraw these winnings, you will have to wager the bonus amount 50 times. Third, these wagering requirements are doubled for certain countries, meaning some players will have to wager the bonus amount freaking 100 times!