On the other hand, they offer a pretty good SPA selection of online games to play and provide 24/7 support service. Also, their reputation is pretty nice, and they somehow manage to resolve all the complaints they get (most likely because those are few, but still). All in all, these feats are cool, but they are not able to save the overall situation and to turn this website into a true Hilton among online casinos.
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PlayGrand was launched in 2013. In is regulated by the laws of Curacao and the UK.
The website itself looks pretty stylish, but huge pieces of text have grey background and slightly-less-grey font. Again! So it’s virtually impossible to read something like Terms and Conditions section. We tried, but bloody tears got in our way. But at least the navigation is more or less fine, and there are 4 languages to choose from.
Customer Support: The customer support service is ready to assist you 24/7, and this is great, cause FAQ answers only several questions. You can ask for help either via email or live chat. But, obviously, the chat is the most efficient way.
Banking: The casino offers enough banking options: Neteller, Skrill, Paysafecard, bank transfer, etc. Cool, but these guys are still rather slow - it takes them up to 2 days to process your withdrawal.
“Don’t worry about your personal details - they are protected with SSL encryption”.
Software and Game Variety
- Slots: Gold Factory, Dead or Alive, Dragon Born;
- Jackpots: Divine Fortune, Mega Moolah, Arabian Nights;
- Table games: Blackjack, Baccarat, Roulette.
The overall selection includes somewhere around 350 games. Not the most impressive diversity ever, but there are plenty of casinos which offer much less.
Playgrand Mobile and Live Gaming
You can try PlayGrand Casino on the go. Just take your smartphone (or tablet!), go to the website of the casino via your mobile browser and check the lower hand-left corner of the starting page. There is a link Mobile Version there. Just click it and start playing.
The casino offers several live games you can play online, so you can experience Baccarat, Roulette and a few other games in a real-time mode.
Bonuses and Promotions
The welcome bonus offered at PlayGrand may seem to be attractive and even grand, but, as you know, the Devil is in the details. So, if you deposit at least €20, you can get a 100% welcome bonus up to €1000. And plus 100 spins for free! But be careful - these free spins can be played only on the following slots: Guns N’ Roses, Gonzo’s Quest, Starburst and Fruit Shop.
Here is one more piece of crappy news - to request a withdrawal, you have to wager the sum of your deposit and bonus 35 times! Holy moly, that’s way too much! Moreover, your winnings from free spins are also considered to be bonus funds. In order to convert them into real money, you have to meet the same wagering requirement - 35 times.
“The wagering requirement sucks - it’s 35 times the deposit and the bonus”.