PlayCasinoGames does not have the most original name, as you may notice. What else can we actually play at the casino, hm? The same thing we can say about their lobby design, which looks just the same as other ProgressPlay Group casinos. There are few more things that can be a bother. First of all, the UK accounts will be considered as inactive after 6 months of inactivity, and will be charged a 10% fee every month. Secondly, the welcome bonus is 100% match, up to €200. Looks great until you need to wager it 50 times and, anyway, you won’t be able to withdraw it after all, as it’s sticky.
On the other hand, PlayCasinoGames has a decent 24/7 support service, operates under 2 most reputable licenses from Malta and the UK, and features about 350 games from 29 software developers, including NetEnt, NextGen, and Microgaming. The selection also contains some live gaming options, and almost all the games are available in the mobile casino.
- Licenses from the UK and Malta;
- Wide choice of the withdrawal options;
- 24/7 live chat;
- 29 software developers;
- Live games available;
- Belongs to the ProgressPlay group;
- 10% fee when the UK account is inactive for over 6 months;
- No phone support;
- Long withdrawals;
- The Welcome Bonus is sticky.
PlayCasinoGames was established in 2012, and currently, it is operated by ProgressPlay Group Limited Casinos, which has a spoiled reputation, due to the strict dormancy policy for the UK account (10% fee each month after 6 months of being inactive), unwilling to discuss player complaints, and tricky bonus terms. The casino is licensed by the Government of Malta and the UK Gambling Commission. It features SSL encryption, which protects your data from let’s say “invaders”. And now about the fairness of the games… There is the same question in FAQ, and the casino says that since it’s regulated by the UK Gambling Commission and the Malta Gaming Authority, all the games available on the website are fair. Well, we hope so, but the information on the third-party audits would be really nice.
In general, the website looks good. Except maybe for the fact that, when you switch to their lobby, there is no difference between PlayCasinoGames and any other ProgressPlay casinos. Anyway, the games are easy to find, and if you take a look at the original website - these games even have some description below (which you will not see in the actual lobby).
The customer support service is available 24 hours a day, 7 days a week.
Customer Support: You can contact them either via live chat or online form. Here is a tip for you - the live chat is the fastest option (thanks, Cap). Moreover, it’s actually live and helpful. Some of the answers to your questions can be found in a pretty extensive FAQ.
Banking: As for the payment options - you will definitely find your favorite one here. The withdrawal options are Skrill, Neteller, credit cards, Trustly, EcoPayz, Euteller, WebMoney, Qiwi, and Bank Transfer. However, not all the countries are eligible to make a withdrawal via MasterCard or Visa, hence it’d better check it before.
The whole period of getting your winnings withdrawn will take you a while - the pending period requires 3 days, the processing time takes 1 day, and the actual transfer may take up to 10 days (e-wallets - up to 1 day, credit cards - up to 6 days, bank transfer - up to 10 days). Additionally, you need to pay attention to the withdrawal limitations, as you can withdraw only €3,000 per week, €6,000 per month, and €30,000 per month for the progressive jackpots winnings.
Software and Game Variety
PlayCasinoGames cooperates with almost 30 software developers, including NetEnt, Microgaming, NextGen, Quickspin, Thunderkick, 1x2 Gaming, and some others. The selection of games includes plenty of slots, three dozen casino games, and few scratch card games. The overall variety is far from being impressive, but you may still like it in case you are keen on slots. And yeah, the name of the casino is not only weird - it’s also kind of fake. It would be more logical to name this website PlaySlotGames, or something like this, just a hint.
Among over 400 games, you may also notice some popular names:
- Slots: Foxin Wins, Rainbow Riches, Starburst;
- Table Games: Blackjack, Roulette, Casino Hold’em;
- Video Poker: Louisiana Double, Double Bonus Poker, Deuces Wild;
- Jackpots: KingCashalot, Divine Fortune, Fruit Fiesta;
- Specialty: Scratch Cards, Keno.
Mobile and Live Gaming
You can play their games just while on the go, as the casino supports iOS and Android gadgets. There is no need to download any software - just access the casino via your mobile browser, and that’s it.
Apart from this, PlayCasinoGames offers some live games like Roulette, BlackJack, and Baccarat. If you are interested, look them up in the Live section, which you will probably see only when you switch to the game lobby.
Bonuses and Promotions
The welcome bonus offered by PlayCasinoGames seems to be nice, but only until you start checking the T&C section. So, after you register and deposit at least €10, you immediately receive a 100% match bonus, up to €200. That's how you get the bonus even if you don’t want it. Sounds not really fair, right? The bonus is valid for 90 days (which is not that bad), but the wagering requirement is 50 times the bonus amount, and what is even worse is that the bonus itself is sticky! It will be seized from your account right at the moment you’d like to make a withdrawal.
The welcome bonus offered by PlayCasinoGames seems to be nice, but only until you start checking the T&C section.
Another, not the most pleasant thing is the maximum bet while the bonus is active. It’s €5 or, even better, just €2 if you’ve deposited via Skrill or Neteller. Note that if you set GBP currency and you are not from the UK - you can’t receive the bonus.
For the UK players: all the bonus terms remain the same.
You can also try to gather points being a VIP member. We must admit, their VIP Programme is not the most impressive. However, it's still something nice to mention.