The support service is not functional and not reliable. What’s even worse, they hide all the information on banking from you. Even their mobile casino and live games selection can’t save the overall situation. If you don’t see any sense to visit this casino, then check out Loki Casino, SunMaker Casino, or Superior Casino. We bet these ones will suit your needs much better.
Play Cosmo Casino is a brand-new gaming website, founded in 2017, and operated by EveryMatrix Ltd. This casino loves licensing a lot, as it holds several licenses at once - from the UK Gambling Commission, Malta Gaming Authority, and they also have a Curacao eGaming badge. Actually, we don’t know why they hold the last two, as they accept only UK players, so far. As for the security measures, all your personal and financial data is protected from aliens and cyber criminal, with the use of the advanced SSL encryption technology.
As it was expected, everything here is designed up to the cosmic theme.
As it was expected, everything here is designed up to the cosmic theme. An awesome picture of outer space, satellites flying here and there - all these things make you feel like you are a real space traveler. The navigation is not TOO bad, they could add some important sections, including “Banking” and “About Us.” Speaking of the game lobby - it would be really nice to filter the games by providers.
Customer Support: The support service is also not perfect here. Not even close. They do have a live chat and email option, but phone support is missing, and the support team working hours are limited - from 09:00 to 21:00. What will you do if you will get lost in an outer space outside these hours? Well, they do have an FAQ section (click on the “Support” button), but it’s just useless. For example: “How long do withdrawals take to process?” - “Once login, please click the withdrawal button and the processing time will be displayed…” Oh, thanks, guys! That was a constructive answer!
Banking: When it comes to banking, the things are getting even worse. First of all, their banking options are few. You can use only Visa, MasterCard, Neteller, and Bank Transfer when withdrawing your funds. That’s pretty much everything you can find about their banking policy. They do not specify any info neither on the withdrawal limits nor on the payout time. All this info can be found in the cashier when you will be able to withdraw your winnings.
Software and Game Variety
The only thing that doesn’t have any drawbacks here is the game collection. Overall, they feature around 1,000 games from some of the most popular software developers in the world. These include NetEnt, Microgaming, IGT, Play N’ Go, Quickspin, and others. They have games for almost every taste. Too bad, the games are just sorted by type with no additional game filters available. They do have a cool selection of video poker titles, but there’s no separate section for them. You should look them up using a search bar, or maybe, you will find them somewhere in the Slots sections if you are lucky enough.
Anyway, here are just a couple of game titles the casino offers:
- Slots: Starburst, Blood Suckers, Jack and the Beanstalk, Gonzo’s Quest;
- Jackpots: Cash Splash, Fruit Fiesta, Arabian Nights, King Cashalot;
- Table/Card Games: Blackjack, Roulette, Punto Banco, Oasis Poker, Red Dog;
- Video Poker: Jacks or Better, Deuces and Joker, Deuces Wild, Aces and Faces;
- Other Games: Star Raiders Scratch, Lucky Keno, Rio Bingo.
Play Cosmo Mobile and Live Games
The Live Casino section is also one of the strongest points of Play Cosmo Casino. They offer over 60 live gaming options powered by Evolution Gaming and NetEnt. You can choose from different variants of Roulette, Blackjack, and Baccarat, plus some other games like Casino Hold’em, Three Card Poker, Dream Catcher, and even more.
The casino also has a functional and pretty convenient mobile version. There are hundreds of mobile games to choose from. So, if you are a lucky owner of some modern smartphone or tablet, then feel free to play their games while on the go.
Bonuses and Promotions
The Welcome Bonus at Play Cosmo Casino looks rather generous and goes in 5 stages:
- A 150% match bonus up to £150 on your first deposit (bonus code: WELCOME150);
- A 50% match on the second deposit, up to £200 (bonus code: WELCOME50);
- A 100% match up to £250 on your third deposit (bonus code: WELCOME100);
- 50 free spins on Jumanji on one of your first five deposits (bonus code: WELCOMESPIN50A);
- 50 free spins on Starburst on one of your first five deposits (bonus code: WELCOMESPIN50B).
Well, the free spins part of the bonus is really awesome, we agree, but the match bonuses… these are a real mess.
What is really cool here is that the winnings gained from free spins are wager-free and can be withdrawn at any time. Yep, the free spins part of the bonus is really awesome, we agree, but the match bonuses… these are a real mess. The wagering requirements on the bonus are 40 times the deposit plus bonus amount, which is way too much. You will have to meet these requirements within 14 days. Next, the winnings from any of the match bonuses are limited to £1,000. Not to mention that only the bets made with bonus money count towards the WR’s, while your real cash will be deducted first from the balance. We guess that will be enough for you to understand that the match bonuses are useless here. And don’t forget that it’s available only for the UK players.