PlanetWin365 has some problems with the support - if you face any difficulties, you may wait for eternity (or even longer) before you get an answer. Besides, there is no welcome promotion for casino games - it’s only for poker subsection, and it’s really weird since you have to collect points in order to get your bonus!
PlanetWin 365 started operating in 2009. It is licensed by the Malta Gaming Authority, which is cool. But the website itself is a true disappointment. At first, it looks fine, but then you find out that subsections (Sport, Casino, Live Dealer, etc.) have different themes and backgrounds, and at some point it becomes very irritating. Besides, the website is missing the extensive Terms and Conditions section, which is unacceptable. There is a page called “Rules”, but it doesn’t offer all the essential information.
Customer Support: If you need help, you can contact the agents via live chat, email, phone, Skype and even fax! The only thing is that you can get in touch with them only from 09:00 a.m. to 09:00 p.m. There is also a section called “Help”, but it’s virtually useless - it answers only several questions.
Banking: Banking includes Neteller, Visa, Skrill and few more methods. We tried to find out something about maximum payouts and other important stuff, but you know what? The support agents didn’t reply to us. We were patient, but all of them were occupied all the time. And since the website has no Terms and Conditions section, this information remains a great secret both for you and us.
Software and Game Variety
- Slots: Gonzo’s Quest, Dazzle Me, Blood Eternal;
- Table games: Baccarat, Red Dog, Craps;
- Video poker: Jumbo Joker, Bonus Deuces, All American;
- Virtual games: Virtual Soccer, Virtual Champions, Virtual Rugby;
- Other games: Keno, Off Scratch, Triple Wins Low.
“The casino offers around 800 games”.
They also have Virtual Sports and Poker sections in case you are interested.
Planetwin365 Mobile and Live Gaming
PlanetWin365 is compatible with Android and iOS gadgets, so you can play on the go. In Mobile section you can even find a QR code to access the website.
Okay, we have found one more confusing thing - the website has two sections devoted to live games. One is called “Live Dealer”, and the other one - “Live Casino”. They offer different games, so don’t forget to check both of them in case you decide to try this casino. The selection is pretty good - Blackjack, Baccarat, Roulette, Casino Hold’em and some other games.
Bonuses and Promotions
PlanetWin365 offers a single “welcome” promotion, which is available only if you choose Poker section. So, you download their new poker room, make a deposit and start playing. While you play, you earn so-called FPP points. Every 40 points will bring you €5. This goes on for 60 days or until you reach a maximum of €500. That’s it. There are some promotions valid for casino section, but there is nothing like welcome bonus. Besides, casino promotions change very often, so don’t forget to check them from time to time in case you decide to register there.
“There is no traditional welcome bonus for you!”