Updated: 05 Feb 2018
Pantasia Casino Review
Just trust us on this one and stay away. Pantasia Casino is a bad joke which starts with “A phantom bonus and a pack of old games walk into a bar.” You know how those end (with a silent audience exchanging confused glances), so we’d rather not continue. We will just tell you some facts about this site: around 160 games from Rival, a sticky welcome bonus (a 100% match up to €700, the wagering requirement is 25 times the sum of your deposit and bonus), problems with the support service, outdated website… Okay, that’s enough to start.
- 3 languages;
- Mobile compatibility;
- Phone support;
- Powered by Rival.
- No live games;
- No live chat;
- Outdated website;
- Sticky bonus.
Pantasia Casino was founded in 2008, and haven’t changed a bit since. Want some authentic 10-year-old gaming experience? Go ahead, these guys are pros at this. They are licensed by the Government of Curacao (which is far from being the most respectful license).
The website is predictably awful, with ancient Flash animations, a “peephole” layout (you know, when everything that matters occupies just the middle of the screen, and everything else is a useless gradient background), and sloppy game lobby.
Customer support: The phone support works from 12:00 to 04:00 GMT and the number is toll-free. They also seem to be very proud of their so-called 24/7 email support. “Our systems are always online. Send us email ANYTIME”. Well, yeah, sure you can send them an email anytime, it’s just that they reserve the right to “get back to you as soon as possible.” It’s not exactly how 24/7 support works. Fortunately, there is a more or less okay FAQ section.
“24/7 email support! You can write us ANYTIME!”
Banking: Banking options are not that bad - Neteller, Skrill, ecoPayz, etc. They also say they do their best to process withdrawal requests within 2 days. However, a withdrawal limit is set too low - €2,000 per month. We tried to figure out if this limit applies to jackpot winnings, but the website says nothing about this, and the support team kept silence.
Software and Game Variety
Pantasia Casino is powered by Rival software, that is available in both instant play and download versions. The latter seems to be the preferred choice. The number of games is not really impressive - just over 160. Here are some of them:
- Slots: Atomic Age, Travel Bug, All Aboard;
- Progressive slots: Major Moolah, Strike Gold, Money Magic;
- Table games: Blackjack, Baccarat, Red Dog;
- Video poker: Deuces Wild, Aces and Faces, Double Joker;
- Specialty games: Keno, Sudoku Box Game, Tiki Treasure: Scratch and Win.
Mobile and Live Games
When you open the website on a mobile device, it directs you to a generic Rival’s mobile lobby. The games run fine, however, their number is even smaller than in the desktop version.
There are no live games at Pantasia Casino.
Bonuses and Promotions
The welcome offer at Pantasia Casino is a 100% first deposit match bonus up to €777. However, they don’t tell you exact terms and conditions until you’re about to claim it in the cashier. How hard can it possibly be to mention it in the bonus terms? When you do get to them, it turns out that the bonus is sticky and can’t be withdrawn, and that the wagering requirements are 25 times the bonus plus deposit combined. Yep, as high as that for a sticky bonus.
“Pantasia Casino doesn’t tell you the exact bonus terms until you’re about to claim it in the cashier.”
Check out other promos as well, maybe they have something worthwhile after all.