Updated: 06 Feb 2018
MyWin24 Casino Review
MyWin24 Casino is not a win-win situation for you, sorry. Yes, it’s full library includes over 1000 games from NetEnt, Microgaming, and other developers, and live games are on the list. But the support service is just awful since the agents are busy all the time. We tried to contact them a lot of times, but you know what? Exactly, they were busy with something more important than doing their work.
The welcome offer is also far from perfection. You can get a 150% first deposit bonus up to €120, which is not very impressive. But what is worse, you will have to wager the sum of your deposit and bonus 35 times. Oh, and one more thing - some terms look a bit predatory.
- 4 languages;
- Certificate from iTech Labs;
- Mobile compatibility;
- Live games.
- High wagering requirements - 35xB+D;
- No 24/7 support.
MyWin24 Casino opened its virtual doors in 2015. It’s licensed and regulated by the Government of Curacao.
The website’s design is poor and designed in dark colors. Nevertheless, you can find there all the necessary info. The casino uses the SSL encryption technology, which ensures the protection of your personal information and financial transactions.
However, be careful before registering a new account here. In their Terms & Conditions section you can find the information about a so-called “inactive account fee”. If you don’t use your account for 24 months, the special fee will be charged. The main catch is that casino mentions nothing about the amount of this fee. Keep this in mind.
The support service is not offered 24/7, and the agents are pretty unresponsive even during their working day.
Customer support: You can contact the support team via live chat or email. The service is supposed to be provided from 05:00 to 21:00 GMT, but we couldn’t get in touch with the agents even during their working hours. They were simply busy all the time. The FAQ section is there, but it’s extremely short.
Banking: The list of banking methods is okay - it includes Skrill, Neteller, Visa, Mastercard, ecoPayz, and some other options. In most cases, withdrawals remain pending for up to 3 days. All deposits must be wagered at least once before you will be able to request a withdrawal.
The maximum amount you can withdraw in a 30-day period is €10,000. Unfortunately, the website doesn’t specify if this limit applies to jackpot winnings. The support team also didn’t help us - the agents were busy. Again.
Software and Game Variety
MyWin24 Casino offers over 800 games from Microgaming, NetEnt, Playtech, and some other developers. There are two sections offering the games: My Casino and My Vegas. Here are some of the games you can try at My Casino:
- Slots: Gonzo’s Quest, Starburst, Dead or Alive;
- Table games: Red Dog, Roulette, Pontoon;
- Video poker: All American, Joker Wild, Deuces and Joker.
And here are some titles offered at My Vegas:
- Slots: Game of Thrones, Jurassic Park, Avalon;
- Jackpots: King Cashalot, Treasure Nile, Mega Moolah;
- Table games: Roulette, Baccarat, Blackjack;
- Video poker: Aces and Eights, Bonus Poker, Double Joker;
- Other games: Mayan Bingo, Electro Bingo, Germinator.
The full library includes over 1000 games, but it is available only in case you download the software.
Mobile and Live Gaming
The design of the casino’s mobile version leaves much to be desired, but that was expected. Anyway, you can play MyWin24 Casino on the go. You don’t even need a special application
On the main page of the site you can find the section called My Dealer, which includes some live games like Roulette, BlackJack, etc.
Bonuses and Promotions
You will have to wager the sum of your deposit and bonus 35 times.
You shouldn’t expect too much from MyWin24 Casino in terms of bonuses. The welcome bonus consists only of a 150% match reward on the first deposit. The maximum bonus size is €120. The wagering requirements are pretty high - 35 times the sum of your deposit and bonus. To calculate the maximum amount you can win, multiply the amount of your deposit by 10.