Matchbook opened back in 2004 and added casino games to their repertoire just three years ago, in 2015. It is licensed by the Alderney Gambling Commission and the UK Gambling Commision.
The website looks pretty, although it’s clear that the casino is not their main focus.
The animations are fluid, the navigation is convenient, the pages load fast - there’s nothing to complain about.
Banking: Deposit options are not numerous, but they managed to cover most popular methods: credit/debit cards, Paysafecard and a couple of e-wallets (Neteller and Skrill). The withdrawal options are the same; only MasterCard is missing. You have to wait 3-5 days to get your winnings.
Customer Support: Support is available from 8:00 am to 1:00 am GMT via phone, live chat, and email. Actually, there are three numbers: for the UK citizens, International, and for the Irish. You are also welcome to post them if you’re feeling particularly nostalgic.
Software and Game Variety
Matchbook runs on the NetEnt platform and features just 200 games from NetEnt (duh) and Red Tiger (a relatively new developer in the industry). As we said, the “Casino” section is not the main focus of Matchbook Casino. Anyway, you’ll definitely find here a couple of player favorites. So, let’s check out what types of games do they offer:
- Slots: Jack and the Beanstalk, Dead or Alive, Starburst, Winter Wonders;
- Table Games: Blackjack, Roulette, Sic Bo, Craps, Baccarat, Casino Hold’em;
- Video Poker: Deuces Wild, Jacks or Better, All American, Joker Wild.
What’s missing is the progressive games section. There seems to be only one progressive slot - Divine Fortune.
Matchbook Mobile and Live Games
Matchbook Casino has a dedicated app with both the sportsbook and casino games available. They support iPhone, iPad, Apple Watch (must be truly remarkable experience playing slots on those) and Android devices. Besides, you can simply open the website and play right in your mobile browser.
Live games are provided by Evolution Gaming Platform and count about 20 various live gaming options: Roulette, Caribbean Stud Poker, Tree Card Poker, Casino Hold’em, Texas Hold’em, Baccarat, Blackjack, and Dream Catcher.
Bonuses and promotions
First suspicions crawled into our heads when we saw no signs of a separate Promotions section, anywhere on the website. When you have something good to offer, you’d probably want to show it in the most visible place, right?
All the promos are hidden in the Promotion T&Cs.
And what promos are those! For example: “Play 40 Get 50”. As if it wasn’t bad enough, there’s also a catch: the received bonus funds can be used only for live dealer games.
Another one: exclusive 100% deposit bonus, up to €200. Sounds better? You wish! The catch: you have to be specifically invited by email to participate in this promo.
Alright, there IS a traditional Welcome Bonus with no apparent catches. You get a 100% match bonus, up to €100 on your first deposit, plus up to 100 free spins on Starburst. Fine, that’s better. Slightly. Because the wagering requirements are horrible - 35x the sum of deposit and bonus value for bonus cash, and no wagering for the winnings from the free spins. UK citizens don’t have a better welcome offer, or at least better WRs. Everything is the same for everybody.
Turns out, hiding those promos was a good decision. It would have been embarrassing to place these on the home page.