Updated: 05 Feb 2018
Mandarin Palace Casino Review
Mandarin is the collective noun for all brass hats of Chinese Empire. They were taxmen, government officials, and sometimes eunuchs. Should we then call this casino a No-Balls Palace? It’s a tough question, so we’ll consider it according to the results of our research. Mandarin Palace Casino is powered by Saucify and hosts less than 150 games for instant-play and a dozen more for a downloadable client. Unfortunately, there are no live games are here. It’s a shame because we’d like to see the girl from the promo banner flipping cards or spinning a roulette. Speaking about promos - these guys have a huge bonus to offer, but it has some strings attached, so you better check the T&C’s before claiming it. The bonus is a 100% match up to €500 with 40x playthrough requirements, which isn’t bad at all. The overall website appearance is a bit outdated, but we won’t start bitching about it, because everything else seems okay, except the Curacao license. It’s worthy of your time if you’re a fan of Saucify games.
- Huge Welcome Bonus;
- Unique games from Saucify (BetOnSoft);
- 24/7 phone support;
- 128-Bit SSL encryption protects your personal data.
- Small game library;
- No live games;
- Withdrawals take place only on Monday and Thursday.
Another Asian themed casino but in this case, thankfully, it’s not only for the Asians! When we loaded up Mandarin Palace Casino, we immediately couldn’t help but think of the old Mortal Kombat games from the SNES. It just kind of has the same look, style, and feel… We can’t say that the website is modern, but it surely isn’t bad. Cozy lanterns, dark red background and the game icons that don’t move until you click on them - everything’s good.
The site format itself is easy to understand, and everything is laid out in a logical manner. We didn’t feel like we were in a black hole just trying to find out basic information about promotions and what games we could play. In fact, the site even has a dedicated page detailing their security measures, ensuring you’re safe when you’re playing. The Casino holds a license from Curacao.
“The site format itself is easy to understand, and everything is laid out in a logical manner.”
Customer Support: When it comes to the Customer Support service - it’s pretty decent. Support works 24/7, through live chat, five email addresses for different types of issues, and an international toll-free phone. We hope that it will be enough to satisfy your needs in communication.
Banking: The banking options are fine too, and many of the top choices are supported here, including Bitcoin! There is a whole payments page detailing exactly how credit card, Skrill, or Neteller service works in different countries. You don’t need to register, download a client or deposit funds to see the whole list, and it looks very transparent.
The withdrawal times are a weak spot of Mandarin’s banking system: they’re too long. They openly state that:
“All withdrawal requests will be processed daily within Mandarin Palace, however, payments to player accounts will only take place every Monday and Thursday.”
Some casinos use such system to delay the payments for a very long time, interspersing the non-payment days with all sorts of excuses. Although, there is no evidence of Mandarin Palace Casino ever doing something like that.
Software and Game Variety
This casino has games from just a single provider: Saucify (BetOnSoft). Not to worry, because slots, table games, video poker, keno, jackpots… scratch cards… all here! The variety isn’t very wide, but we hope that you’ll find something familiar among these titles:
- Slots: Siren’s Serenade, Legends of Avalon, Peek Physique;
- Table/Card Games: Roulette, Blackjack, 3-Card Poker;
- Video Poker: Aces and Faces, Bonus Poker, Deuces Wild;
- Specialty Games: Berry Picker, Keno, Lucky Scratch;
Mobile and Live Gaming
The mobile version is completely functional and you’ll have a pretty decent selection of games to choose from and play, whether that’s on the toilet or as you’re bored to tears waiting on your wife to try on the 47 articles of clothing she - in all actuality - has no interest in buying at all.
Live games are not to be found here - let’s hope that changes in the future.
Bonuses and Promotions
Now it’s time for a dessert: Mandarin Palace Casino boasts of €2250 welcome offer! It’s divided into four parts, of course, but it’s still impressive. The first offer is a 100% deposit match up to €500 with 40x the bonus wagering requirements. There is a tiny problem that’s partly related to a Welcome Offer: all match bonuses over 100% have a win limit. The fourth offer in a Welcome Package is a 125% match up to €625, so think twice before claiming it: you won’t be able even to double it, not speaking about the massive winnings.
“Wagering requirements are 40x the bonus. Standard practice these days but still not the best.”
Mandarin Palace Casino has various seasonal promotions going on, so check them out when you’re making an account and playing.