Updated: 05 Feb 2018
Malibu Club Casino Review
Malibu Club Casino website is decorated in warm and calming manner, filled with tropical trees, gentle ocean waves, sand cocktails and sun-tanned chicks. Some people might think that these are the exact things which you would spend your money on, if you wouldn’t play at this casino, but that’s a negative thinking and we don’t do that. The casino offers both instant and downloadable games, has decent mobile version and fairly specifies the terms that might affect gambler’s deposit or winnings. They also have various options of match bonuses, and 20% cashback if you will claim all three bonus programs one by one and and won’t win. The wagering requirements could be much better, but you can just decline the bonuses, if you don’t want to stay there for long.
- Nice website structure and pleasant appearance;
- Decent mobile version;
- Terms and conditions on almost all topics are clearly stated and understandable;
- Cashback for matching bonuses and for weekly deposits;
- Many promotions, including Free Play on Thursdays.
- Bad wagering requirements;
- Unclear definition of bonus withdrawal system;
- Lots of complaints on major watchdog portals.
Malibu Club Casino welcomes you with a well-designed and maintained website, that is easy to navigate. The overall impression is way above average, but there were actually two things that bothered us a lot while we inspected a website: a guy with a gun and a dragon, who both sneaked up to the dancing girls on the “All Games” header. If you have any influence over Malibu Club administration - use it please, because we should save those chicks!
Except the oncoming beach massacre, all other pages are very calming and nice. Website has all necessary sections in which you can find useful information on banking, promotions and other important topics. Games are organized in 12 groups and some games appear in 2-3 groups at once, which is pretty inconvenient. The even have Video Poker section which is absolutely empty.
“This casino really makes you feel like you’re at the beach. It’s not really helping to play, rather to have a drink and dive into the ocean. ”
Casino has up to 200 different games, and it was hard to count due to disorderly games section. The dominant software developer is Rival and the casino itself was by Bonne Chance group. In 2015 it was taken over by Fast Tracks Affiliate, that has a bad reputation, according to major watchdog portals. The casino was rebranded once in 2009, from Royal Apollo to Malibu Club, due to high amount of complaints and unresolved issues. All these permutations let us understand that something was clearly wrong with that shiny beach, and many users think that the changes of owners and management were a pure formality.
Customer Support: Customer support service is online 24/7, represented in form of e-mail, live chat and four toll-free phone numbers for USA, France, italy and Australia. The live chat operators respond quickly and speak beautifully but most of the times don’t understand what the hell are they speaking about. It takes time to get a brief response to a simple question. Luckily, FAQ section is designed professionally, and has answers on almost all frequent questions, organized by themes.
Banking: Malibu Club Casino supports only four banking options for deposit: Visa, Master Card, Skrill and EcoPayz, and two last ones aren’t available in US and France. Withdrawal options are even worse - for US they support only Wire Transfer, for France - Visa and Wire Transfer, and for Australia Visa is not available. Minimum deposit is €30, and minimum withdrawal - €100. Reading all this, you might think that this is one of the rare cases of fair casinos, and we thought so too, until we mentioned one strange thing. In FAQ section, casino states:
“Once you have met the wagering terms and conditions of your specified bonus, it is yours to keep.”
At the same time, it T&C section they say that all the bonuses are sticky, unless otherwise stated. It means that if you claimed bonuses, the full amount of received bonuses will be removed from your balance on withdrawal. It’s might be a lamentable error, or an attempt to trick you into claiming as much bonuses as they offer, thinking that you have a chance to withdraw them.
Software and Game Variety
The games, represented in Malibu Club Casino are mostly from one developer - Rival. Here they have almost 200 games of different sorts, and among them are:
- Slots:Dollars to Donuts, Cirque Du Slots, Wishing Cup ;
- Table and card games: Baccarat, Blackjack, Poker, Craps, Roulette;
- Jackpots: Major Moolah, Money Magic, Strike Gold;
- Other: Bingo, Keno, Sudoku;
Mobile and Live Games
Malibu Club Casino does have a Video Poker section, but there is nothing in there, and no other signs of live games on their website. Mobile version is decent, as a whole, but there are only 40 Mobile games.
Bonuses and Promotions
Malibu Club Casino welcomes all of its new players with a bonus in several stages. First you will receive €50 free, with no deposit and 35x deposit and bonus wagering.
- 1st deposit: 200% match up to €400, 35x deposit and bonus wagering;
- 2nd deposit: 250% match up to €500, 30x deposit and bonus wagering;
- 3rd deposit: 300% match up to €600, 35x deposit and bonus wagering.
The juiciest offer is a 20% cashback in case if you will claim all three match bonuses and spend them all. These money can’t be used for wagering, and if the cashback amount is less than €100 - you’ll need to deposit the missing amount to withdraw it. There is also another cashback program that allows you to get the increasing percentage of cashback (from 10% to 25%) if you’re depositing money every week.
Thursday Free Play: if you deposited money and played during a week - you can play for free one hour on Thursday.