The casino features over 550 games from NetEnt, Microgaming, Saucify, and other developers. Well, there’s nothing else positive to say about Lucy Casino. Their support service is almost useless, they have some serious issues with their banking, there are no live games at all, and the navigation around the website leaves much to be desired.
Lucy Casino is one of the latest gaming websites operated by Jumpman Gaming Limited. The casino has no issues when it comes to its legal position and security - it is licensed by the UK Gambling Commission, for the UK players, and by Alderney Gambling Control Commission for all other visitors. They also use SSL encryption to protect your sensitive data from hackers and other criminals, and their games are tested by SQS.
Though all the Jumpman-operated casinos have more or less the same interface, this casino tries to be different and makes you feel some retro vibes.
Though all the Jumpman-operated casinos have more or less the same interface, this casino tries to be different, and makes you feel some retro vibes. You will see an elegant woman (that’s Lucy) sitting on a leather chair, and beckoning you with her eyes. Speaking of the navigation - they could add a dedicated banking page to their website, and some more game filters to the game lobby.
Customer Support: The support service is almost useless here. Not only because they have no phone number available, but also because the live chat works from 14:00 to 18:00 on business days only. Four hours a day? Are you serious? Well, try to catch them.
Banking: Banking is also a weak point of Lucy Casino. First of all, the choice of withdrawal options is extremely limited - you are stuck with credit/debit cards and PayPal. Second, you have to take into account several strict payout limits - €1,000 per day, €3,000 per week, and €5,000 per month. Moreover, the pending period takes up to 72 hours, which is pretty long. After this period ends, you will have to wait 1-3 days more until your winnings get to your account.
One more big disappointment here is that the casino takes all your money after 6 months of inactivity. Luckily, they promise to renew your balance in case you decide to log in after 6 months of inactivity. Just don’t forget to contact their support service and ask for that.
Software and Game Variety
When it comes to their game collection, Lucy Casino starts shining bright. They boast on offering over 550 game titles from NetEnt, Microgaming, NYX, Eyecon, Saucify, iSoftBet, and many other software developers. Of course, most of the games are slots, but they also have some table games, video poker titles, and bingo games.
However, even here, they managed to mess the things up. Their games are not available in a demo mode, which means you will have to make a deposit in order to start playing. No to mention, they have too few game categories and filters. Thank God, there’s a search bar available.
- Slots: Starburst, Gonzo’s Quest, Thunderstruck, Stampede, Twin Spin;
- Jackpots: Fluffy Favourites Jackpot, Mega Moolah, Irish Luck Jackpot;
- Table Games: American Roulette, European Roulette, Blackjack;
- Video Poker: Deuces Wild, Joker Wild, Jacks or Better;
- Bingo Games: Lucky Stars, Free Bingo, Pay Day Jackpot.
Lucy Mobile and Live Games
Lucy Casino doesn’t offer any live gaming options as of now. If you prefer playing with live dealers, start looking for another casino.
At least, they do have a decent mobile casino, which works smoothly on many modern smartphones and tablets. However, the mobile website also lacks filtering options.
Bonuses and Promotions
You might be very surprised, but Lucy Casino won’t welcome you with any match bonuses. You will get a spin on the Mega Reel instead. This is a game of chance, where you can win Amazon vouchers, or up to 500 free spins on Starburst or Fluffy Favourites, all for a €20 deposit. There’s one more outcome, which may sound not so cool - you can win nothing if you’re not in luck.
You might be very surprised, but Lucy Casino won’t welcome you with any match bonuses.
The bonus terms are pretty strict. The wagering requirements are 65 times the bonus amount, and the Welcome Bonus winnings are limited to €250 only. Only the bets made with the bonus funds contribute towards the WR’s by the way.
For the UK players: all the bonus terms remain the same.
The casino also has an interesting Turbo Reel promotion. It works almost the same as the Mega Reel, but the qualifying deposit here is €100, and you can win from 50 to 500 free spins on Starburst.