However, there is no live chat, while the welcome bonus looks rather poor. You can get up to 100 spins - a spin for every €1 deposited. That’s unusual, but not really inspiring. The wagering requirements are lame enough - 30 times the sum of the deposit and bonus. There is also a tiny problem with the lobby - it’s pretty inconvenient to navigate there.
Lucky Louis Casino is licensed and regulated by the Malta Gaming Authority. The website looks nice - there is a funny grey-haired gentleman greeting you on the starting page. We guess this is Louis. He looks happy, so, probably, he won several jackpots at this casino. Anyway, the navigation is fine (at least until you get to the lobby), and the website is available in 5 languages. Your personal information is securely protected with SSL encryption, so you don’t have to worry about cyber criminals - they are not welcome here.
Customer support: Unfortunately, there is no live chat, but you can try to contact the support team via email and phone. The working hours are not specified, and we didn’t manage to figure them out, sorry. We tried to get in touch with the agents, but we didn’t succeed.
There is no live chat on this website.
Banking: There are enough banking methods to choose from: wire transfer, Skrill, Neteller, credit and debit cards, PayPal, etc. The website defines the pending time in a pretty unusual way - each withdrawal request remains pending until midnight (GMT) the following day.
The maximum withdrawal amount is €5,000 per transaction and €10,000 in a 30-day period. If you win more, you will get your prize in monthly installments - you will receive €10,000 every 30 days until the full amount will be yours.
Software and Game Variety
- Slots: Magic Portals, Jack Hammer, Dead or Alive;
- Jackpots: Divine Fortune, Arabian Nights. Mega Fortune;
- Table games: American Blackjack, French Roulette Pro, Baccarat;
- Video poker: Deuces Wild, Jacks or Better, Aces and Faces;
- Scratch cards: Golden Gift, Triple Wins, Lucky Fruity.
The navigation in the lobby is pretty inconvenient. The lobby itself opens in the middle of the page, so that there is too much space wasted. Besides, there are not enough categories. For instance, table and video poker games have no separate sections. At least, you can use the search bar.
Lucky Louis Mobile and Live Gaming
Louis doesn’t look young, but he is still mobile friendly. You can play Louis Casino on your smartphone or tablet. Feel free to access the website right via your mobile browser. The starting page says something about apps for Android and iOS gadgets, but both of them are “coming soon”.
Live games have no separate section, but they are still here.
Live games are available, but, again, there is no separate section for them. However, we have still managed to find Blackjack, Roulette, and Texas Hold’em.
Bonuses and Promotions
Lucky Louis Casino offers a pretty specific welcome offer - it’s a 100% bonus up to 100 Super spins. This is how it works - you make a deposit and get 1 spin for every €1 deposited. The minimum deposit is €10, and the spins can be used on Rainbow Ryan slot. The value of a Super spin is €0.5.
Winnings from the spins will be added to your account as a bonus. The wagering requirement is kinda high - 30 times the sum of your deposit and bonus.