There are not so many banking options and the website is missing a lot of important information. For instance, there are no details about the promotions. However, the welcome bonus is pretty attractive - a 100% match up to €500 with the wagering requirement of 30 times the bonus.
Lucky Games Casino is licensed and regulated by the Belgian Gaming Commission, which entered the gambling industry more than 50 years ago. Sounds impressive, right?
The website looks pretty stylish and there are 3 language options to choose from. The casino has accounts on Facebook and Twitter, so you can follow them in case you want to stay up-to-date. Just keep in mind that their Facebook account seems to be more “alive” than their Twitter. You can also follow their blog, but it is available only in Dutch and French.
An online contact form is the only way to talk to the support agents.
Customer support: The support service is offered from 09:00 to 01:00 and sending a message via online contact form is the only way to get in touch with the agents. The FAQ is available, but it’s very short.
Banking: Don’t really expect to find such typical banking options as Skrill and Neteller here. Lucky Games Casino offers pretty specific methods: Bancontact, ING Home Pay, KBC Online, Visa and Mastercard (through Hipay portfolio), etc. Well, at least you can also use Paysafecard. Depending on your bank, your withdrawal will take from 1 to 3 days to reach your account.
The website doesn’t specify withdrawal limits and whether these limits apply to jackpot winnings. However, the support told us that there were no withdrawal limits. It’s hard to believe this, but we received this answer very quickly. Seriously, the support via online contact form can be great sometimes.
Software and Game Variety
Don’t count on an amazing selection of games from top-notch providers - Lucky Games Casino offers a bit more than 150 games from EGT and few other developers.
Here are some of the games:
- Dice slots: Dragon Spirit, Amazons’ Story, 100 Super Dice;
- Table games: American Roulette, European Roulette, Blackjack;
- Video poker: Joker Vegas, Joker Poker, Deuces Wild;
- Dice games: Super Wheels, Tree of Dice, Master Dice;
- Virtual sports: Cycling, Motors, Horses.
Lucky Games Mobile and Live Gaming
Lucky Games Casino is mobile friendly, so feel free to play on the go. You can do it right in your mobile browser, but the casino also offers special apps for iOS and Android gadgets.
Live games are not offered. Well, that was predictable - the overall selection of games is far from perfection.
Bonuses and Promotions
Lucky Games Casino offers different bonuses but provides no information about them. Really, they don’t even have general bonus terms and conditions! The FAQ says something about bonuses, but that was not enough. However, the support team saved us again, even though this time we had to wait for 40 minutes.
The wagering requirements are decent - 30 times the bonus.
So, after you register and validate your email address, you get €10. Then there is a 100% first deposit bonus, up to €500. The wagering requirements are 30 times the bonus amount and the coolest thing is that the bonus funds are not sticky.