The support agents are at your service 24 hours a day, 7 days a week. They are polite, but not very helpful. At least the welcome bonus looks good - you can get a 100% bonus up to €500 plus some spins, and the wagering requirement is 40 times the bonus. Not bad.
Lucky Creek Casino was founded in 2009. They are licensed and regulated by the Government of Curacao. Their platform is available for both instant play and downloadable options. Currently, they are restricted to residents of Ireland, Poland, Spain, and some other countries.
You will be happy to know that you are in good hands when it comes to security. The industry standard SSL encryption has been implemented to protect your sensitive data from cyber criminals.
However, there is one disappointing thing - this casino belongs to the Genesys Technology NV group, which also owns the Grand Prive Group. Other trustworthy portals report that the Grand Prive Group is famous for unethical marketing practices and being unresponsive to complaints. We don’t say that Lucky Creek Casino also has some bad habits. We just ask you to keep this information in mind and to be careful.
Customer support: Customer service is available 24/7 via live chat, email, and toll-free phone. Looks cool, but we tried the chat, and you know what happened? The agent said “hi” and expressed the hope that we were having an amazing day. Nice, but this guy didn’t answer our questions - he just disappeared afterwards.
The support agents work 24/7, but they are not very helpful.
Banking: You can use credit cards, Skrill, Neteller, bank transfer, Bitcoin, and some other banking methods. Withdrawal requests remain pending for 2 business days. The maximum withdrawal limit depends on your status at their loyalty program. For instance, if you are Bronze, you can withdraw up to €1,500 per week. In case you are Platinum - feel free to request up to €5,000 per week.
Software and Game Variety
Lucky Creek Casino is powered exclusively by Saucify (BetOnSoft) software providers. There are somewhere around 130 games, which is not very impressive.
Anyway, here are some of the titles:
- Slots: Elemental 7, Double Trouble, Max Cash;
- Table games: Punto Banco, European Roulette, European Blackjack;
- Video poker: Aces and Faces, Deuces Wild, Double Bonus Poker;
- Other games: Keno, Lucky Scratch, Berry Picker.
Lucky Creek Casino Mobile and Live Gaming
Lucky Creek Casino currently does not offer any live casino games. Well, that was expected, as the overall collection of games is kinda limited.
The lack of live dealer games is an obvious downside of this casino.
Mobile players will find it simple to access this casino, with the use of most modern smartphones and tablet devices.
Bonuses and Promotions
Lucky Creek Casino offers a 100% match bonus up to €500 on your first deposit. The bonus code is LUCKY1. You can also receive 25 free spins on Age of Spartans using the bonus code MARSHAL.
The wagering requirements are fine - 40 times the bonus value.