The software is far from perfect, the games in the instant play version are too few (to put it lightly) and powered by NuWorks only, there are no live games, no mobile support, and the support service is clueless. Not to mention, their 200% first deposit bonus (up to €300) comes with unacceptable wagering requirements - 30 times the sum of the deposit and bonus amount. It’s just the whole place needs some serious changes. You can wait until they will become better, or you can just visit other gaming websites, which are already rated well - Viks Casino, LeoVegas Casino, and Lucky Emperor Casino.
Lucky Club Casino initially opened in 2008, changed the software in 2011, and has sucked ever since. Alright, that might be too harsh. They seem to have no issues with players, but some trusted watchdog portals are mad at them due to some affiliate issues, and we really don’t see how it can be an enjoyable place to play at these days. They don’t even display any licensing information on the website. The casino doesn’t restrict any countries, except those where gaming is prohibited by the laws.
Speaking of the website, licensing info is not the only thing that’s missing. So does the modern design, adequate instant play lobby, clear bonus terms, up-to-date banking page… Do we really have to go on? The website is an old mess, deal with it.
The website is an old mess, deal with it.
Banking: The banking page is very indicative. Nothing screams “old crap” like an obsolete name of a payment method. Yes, we mean Skrill (they are no longer Moneybookers, not for 4 years). Anyway, the withdrawal options include the said Skrill, Neteller, EcoPayz, Overnight Express, and Bank Wire. There’s also a limitation on your payouts - €10,000 per week. Please, keep in mind that the casino will charge a fee of 15% of your balance if you don’t wager your initial deposit amount at least once.
Customer Support: The support service is the only thing that is not stuck somewhere deep in the past. It is available 24/7 via live chat, toll-free phone, and email. More than that, you can also get in touch with them via Skype. Wow! That’s the real progress!
We knew it couldn’t be so perfect - the operator we got connected to in the live chat was completely clueless in the most basic questions. “Where are you licensed?” - “We are CDS certified”. “Is there any difference between the download and instant play versions?” - “Instant play allows you to play on the website, while with the download version you have to download the software”. Thanks, Cap!
Software and Game Variety
Lucky Club Casino is powered by NuWorks software. The instant play lobby has a list of about 50 games (mostly slots). Even Fun-Casino used to offer more games. Um, okay… By the way, they present slots from NuWorks as if they are unique and groundbreaking and believe that the casino is “chosen” to provide these games. Really?
Slots: Greek Goddess, Babushka, Alaskan Sun Bank Bandit;
Lucky Club Mobile and Live Games
Live games are not on the menu, and we’re not surprised, to be honest. We even don’t hope to see them at this casino one day.
It’s really hard to understand whether they are mobile-friendly or not. When you open it on mobile, you see the same big stupid icons with nothing attractive at all. It says that your Flash version is out of date. Sorry to bring this to you, but it’s YOU who’s out of date, Lucky Club.
Our Flash version is out of date? Nope, it’s you who’s out of date, Lucky Club!
Bonuses and Promotions
At this point, do you really want to know if there are any bonuses at Lucky Club Casino? If you do, for some reason, we’ll tell you that they have a welcome package, which covers the first four deposits:
- First Deposit: a 200% match bonus up to €300;
- Second: 150% match reward up to €700;
- Third: 100% up to €1200;
- No deposit bonus: €22.
Note that you will be able to claim their no-deposit bonus only after you make your first three deposits.
The wagering requirements are crap. Not a huge stinking pile of crap, just crap - 30 times the deposit plus bonus amount (for the no deposit bonus - 60 times the bonus value). Other hidden terms don’t make it stink any less - only slots are allowed (as if there’s anything else to play anyway), and there’s a max bet of €10.
There are other promos as well. Take a look at them, if you have nothing better to do.