llama-casino-review

Llama Casino

64
GlobalScore
Lame
Welcome Bonus Package
Bonus: 100%
Min. Deposit: 25 EUR/USD/GBP
Wagering: 55 xB
1000
EUR/USD/GBP
T&Cs apply
Overview
Software
  • NetEnt,
  • Microgaming,
  • Betsoft Gaming,
  • Evolution Gaming,
  • iSoftBet,
  • Ezugi,
  • Amatic,
  • Pragmatic Play,
  • Playson
Types of Games
  • Live Casino Games,
  • Baccarat,
  • Blackjack,
  • Roulette,
  • Slots,
  • Poker,
  • Keno,
  • Scratch Cards,
  • Video Poker,
  • Table Games,
  • Card & Table Games
Currencies
  • EUR,
  • USD,
  • GBP,
  • SEK,
  • BTC
Languages
  • English,
  • German,
  • Polish,
  • Swedish,
  • Russian,
  • Spanish,
  • Czech
Deposits & Withdrawals
Deposit Methods
  • Visa/Master Card,
  • Neteller,
  • Paysafecard,
  • Ukash,
  • Skrill,
  • Bitcoin
Withdrawal Methods
  • Visa/Master Card,
  • Bank Transfer,
  • Neteller,
  • Skrill,
  • Bitcoin,
  • Cashiers Check
Cashout Time
  • 1 day
Min. Deposit
  • €20
Min. Withdrawal
  • €20
Max. Withdrawal
  • €10000 Monthly
Additional Information
Online
  • Since 2012
Owner
  • Llama Gaming Limited Casinos
Licence
  • Costa Rica
Contacts
  • livechat,
  • email: help@llamagaming.com
Restricted Countries
  • France,
  • Italy,
  • USA,
  • British,
  • Netherlands,
  • China

Llame Llama

Holy shit, that llama mascot is disturbing. It is supposed to look friendly, but with those huge vampiric fangs it kinda watches you and waits for a chance to jump and eat your hands. Thank God it’s not wearing a hat, because in that case we all would've been screwed. The Llama Casino shows no information about the license, and it’s pretty alarming. Their game library is large enough and contains about 1000 games from Microgaming, NetEnt, and Evolution Gaming (but no live games for you, Llamas don’t like living people). The welcome bonus is enormous, with a 100% match up to €1000. Unfortunately, the Wagering Requirements are 55x the bonus, and the bonus itself is sticky, so it’ll be wiser to cancel it. The overall impression is that the casino owners wanted to make their website good through one funny mascot, which would’ve covered all disadvantages. It didn’t work.

Pros

  • Cute mascot;
  • Impressive game library;
  • Decent software providers;
  • Independently audited for game fairness;
  • Secured with SSL encryption.

Cons

  • Too high wagering requirements;
  • No live chat and no phone support;
  • Live games aren’t available for all countries;
  • No information on licensing;
  • Sticky bonuses.

Llama Casino Review

Llama Casino is relatively new. It opened just in 2013, so you may call it a baby-llama. We would have said where it is licensed right here, but this information is apparently missing from the website. We contacted the support to clear it out but got trapped in a looped conversation with a dumb chat-bot, called Anna. And Anna had no answer to our question. Maybe they just forgot to mention it. Or MAYBE they run illegally from a basement somewhere in North Korea. On the third-party websites, we found that Llama Casino holds a license from Costa Rica, but there is no direct confirmation.

The website is half-awesome and half-lame. It means that the upper half, with the header and major sections, looks fine, but the lower part of game library is way worse. The games in the lobby occupy just the center of the screen, with two-thirds of the useful space wasted. The navigation is standard, with all the games divided into sections and categories, and filtered by software.

Customer Support: The Customer Support is available through the email and phone (during working hours BST only). There’s also a live chat, but the name doesn’t give it credit. The “operator” is a chatbot that answers your queries with prerecorded messages. It's bullshit because these chatbots are dumb as llamas.

Banking: Withdrawal options are not too numerous, but reasonably diverse and include Skrill, Neteller, Visa/Mastercard, and Bitcoin. There are more options for deposit only. Withdrawal times are not bad: they offer 0-12 hour payouts via eWallets and 3-5 days payouts via credit cards.

Software and Game Variety

Llama Casino claims to offer over 1000 games from famous providers like Microgaming, Netent and Evolution Gaming. This information seems to be misleading though, as we were unable to locate those on the website. However, we discovered that the games collection depends on your country. Anyway, we can vouch for about 300 games from Betsoft, Amatic, Playson, and Ezugi.

  • Slots: A Christmas Carol, Time Warp Guardian, New Tales of Egypt;
  • Table/Card Games: Baccarat, Blackjack, Hold’em, Hi-Lo, Pai Gow, Red Dog;
  • Video Poker: Joker Poker, Jacks or Better, Deuces Wild, Aces & Faces;
  • Specialty Games: Keno, Scratch Cards.

“Llama Casino claims to offer over 1000 games from providers like Microgaming, Netent and Evolution Gaming, but this information seems to be misleading.”

Progressive slots are represented by Betsoft network, with jackpots ranging from around €100k (Greedy Goblins, Tycoons) to almost €4 million (The Glam Life).

Mobile and Live Games

Technically, the casino works in your mobile browser. However, it doesn’t feel well adapted at all - the menu and the button are tiny and can be comfortably tapped only with a pinky finger. With some accuracy and luck, the games will run, though.

According to reviews of other portals, Llama Casino hosts several live games, but in the time of writings there were none.

Bonuses and Promotions

Llama Casino offers a handful of different one-time and continuous promotions, The first deposit comes with a 100% match bonus up to €1000. The bonus looks cool, but you’ll change your mind as soon as you see that the Wagering Requirements are 55 times the bonus. This is a low blow, for sure, but it’s not the end. Here’s how they call it in Llama Casino:

“Bonus funds may not be withdrawn. When a withdrawal is processed, any bonus amount used in the generation of the withdrawal will be removed prior to processing.”

The above quote means that you don’t get a bonus as a gift (even with some requirements) - you get it as a loan. The only problem is that borrowed money can’t be withdrawn and used anywhere else except the casino. When you try to cash out - they will deduct the exact amount of bonus from your withdrawal. This type of bonus is called “sticky.”

There’s also a VIP welcome bonus, where you get 50% match on the first deposit up to €3750 with x25 wagering requirements, however, the minimum deposit to get that one is €2500. The sticky terms apply.

Check out other promos at the Promotions page as well; they change regularly.

Our Opinion

Llama Casino leaves mixed impressions: every aspect that is “fine” has a footnote to it. The games are alright (*although not as diverse as they advertise, not in all countries at least). The amount of Welcome Bonus is fine, but the requirements are shitty, and the bonus is sticky. The website is generic (*with poor mobile support). We could go on, but you get the picture. The verdict is - there are many other casinos, that won’t try to love you so passionately as Llama Casino does.

Click here to visit Llama Casino and be sure to claim all four of those welcome bonuses.

Updated: 17 Nov 2017

Llama Casino Rating by HolyMoly Casinos

51
HolyScore
Waste of Time
Play
6
User Experience
8
Software
1
Bonus, Promotions
8
Payment Methods
7
Cashout Time
6
Reputation
1
Customers Support