Updated: 28 Feb 2018
Jackpot Live Casino Review
Jackpot Live! What a nice name for a casino. It's not only a nice one but a smart one too because they didn't say anything about bonuses. Sticky Bonus Live Jackpot casino would sound little better, huh? Jackpot Live Casino is a white label casino of Progress Play Limited that is known for their predatory terms about UK player's account dormancy, and queer clauses about the bonus wagering requirements. They have about 500 games from NetEnt and Microgaming, so we can surely say that their games are good. The licensing is decent: they are operating under the UKGC and the MGA licenses. The website is protected through SSL encryption, to keep your data safe. The Welcome Bonus comes in the form of the 100% deposit match up to €200 + free spins. That's right; they don't say how much free spins you'll get. The Wagering Requirements are not impressive: 50x the amount of bonus. They also might double, as it always is in Progress Play casinos, and the bonus itself is sticky as a bogey. You can learn more about that in the full version of the review.
- Licensed by the UK and Malta
- SSL encryption protects all transactions
- Huge list of decent software providers
- 24/7 customer support
- Too high wagering requirements
- Terrible withdrawal times
- Queer dormancy clause
Jackpot Live Casino is the #1 destination for live casino game devotees. At least, that's what they say about themselves, but we doubt that. The homepage of the website isn't impressive at all because it doesn't offer the full game library. What it does offer is a cool welcome speech, that has four "live casino uk players" (sic!) in it. Looks like a keyword spam, doesn't it? It's not very important, although because you won't spend too much time on the homepage. After the registration, you'll see a game lobby that is performed in a different, more modern-looking and appealing style. There you'll also see a decent navigating system, game categories, software filters, and a search bar. Looks and works pretty good, if you ask us.
The casino is licensed in the UK and Malta, which leads to the fact that you'll get proper feedback in case of any issues. The transactions are secured via 128-Bit SSL encryption from Thawte, approved by PCI. You should know that the Progress Play casinos are known for their queer terms about UK players' account dormancy and blurry terms about the bonus wagering. So, if you're from the UK, your account will be considered inactive in six months after your last log-in. Since that day, the casino will levy a monthly "administration fee" at the rate of 10% of the total account balance, until it exhausts. We can't say why they added this clause, but we do know that many major watchdog portals call it predatory and they're damn right! We'll explain you the clause about the WR's in the Bonus section of the review.
The Progress Play casinos are known for their queer terms about UK players' account dormancy and blurry terms about the bonus wagering
Banking: The withdrawal options are diverse enough and include credit/debit cards, bank transfer, Neteller, Skrill, Paysafe Card, WebMoney and several more options. The choice is well enough, but the withdrawal times are awful: all withdrawals are subject to 72-hours pending time and 24-hours processing time before the transaction even begins! In the end, you'll have to wait for five days to receive the withdrawal via Skrill or Neteller, ten days via credit cards and 8-14 days via banking transfer. The nice assortment of methods can't compensate such horrible delay, so we'd that the banking is way below average.
Customer Support: The Customer Support can be reached through email and live chat, 24/7. The support operators respond promptly and know their business (well, maybe not all of them, but at least one, whose name is Richard). Of course, we would like to see a toll-free phone number ASAP, but all in all the support is fine.
Software and Game Variety
As for the games - they have plenty of them in Jackpot Live Casino. The overall size of game library exceeds 500 titles from top-notch developers, such as NetEnt, Microgaming, NextGen, Thunderkick and many others. The games are well-organized, and you will easily find any game by its genre, developer or name. Here are some titles that might interest you:
- Slots: Gonzo's Quest, Immortal Romance, Andre the Giant, Babushka's;
- Table/Card Games: Blackjack, Roulette, Baccarat, Hi-Lo;
- Video Poker: Deuces Wild, Double Bonus, Louisiana Double;
- Other Games: Germinator, Boss the Lotto, Keno 4.
Mobile and Live Games
The Mobile version of the Jackpot Live Casino is fully functional, but has a somewhat lesser game library, comparing to the desktop version. The choice is still good, though.
The choice of live games is surprising: they have five blackjack tables, nine roulette tables and a single table for baccarat. That's fifteen, as they promised, but we thought that the casino that has the word "Live" in its name would have some unique or at least rarely seen options, like Hold'em, Hi-Lo, Pai Gow or Craps.
Bonuses and Promotions
At the time of writing the Jackpot Live Casino had fifteen promotions running, and it's A LOT. The list includes weekly and daily offers, cashback, tournaments and, of course, the welcome offer. The Welcome Bonus looks fine: it's a 100% deposit match up to €200 with free spins. They don't say how many free spins you'll get. The WR's are 50 xB, which is too bad, but not as bad as it can be. What is bad is that the bonuses are sticky, or in plain words - non-cashable. The total amount of the originally received bonus will be deducted from your account upon withdrawal. They make it even worse by adding a strange clause:
For members located in certain jurisdictions the Deposit Bonuses may be cashed out only after an amount totaling no less than 100 times the Deposit Bonus Amount has been wagered.
You can't see the whole list of those jurisdictions, so we suppose that it's a kind of surprise. You make a deposit, claim the bonus, and then they say that you should wager it one hundred times. It's more like a mean April fools joke! We strongly advise asking the support about the rules for your particular country before claiming a bonus.