Updated: 26 Apr 2018
Hey Spin Casino Review
Hey Spin Casino appears to be a pioneer in horse gambling, where horses are not the ones to bet on, but the ones that actually make bets. Still, the website lacks some necessary features, such as the hoofprint verification or a neigh support service. In all other aspects, the casino looks cool.
The legal part is alright: they hold the licenses from the UKGC and the MGA. The Aspire Global group that operates the casino has a decent reputation among both watchdog portals and regular gamblers. Here you'll find about 300 titles from the well-known software developers, such as Microgaming, NetEnt, NextGen and a few others. The website itself is modern, mobile-friendly and easy to navigate.
The Welcome Bonus looks tasty: it's a 100% deposit match up to €200 +20 free spins. They advertise it as 100 free spins, but you'll get another 80 in two parts, split on your second and third deposits over the next two days. The wagering requirements for both the deposit bonus and free spin winnings are 35x the bonus (or free spin winnings) value. The only problem is that almost all of games in the casino contribute 50% or less to the WR's. The overall takeaway from this casino is above average: they are trying to offer a decent gambling experience, but are too greedy to do that. It might change sometime soon, but until then you’d better double check the T&C's before claiming a bonus.
- Licensed by Malta and the UK;
- 100% Welcome Bonus up to €200 with decent WRs 35xB;
- Available in 5 languages;
- iSoft Labs certificate for fair RNG.
- No 24/7 support;
- Tricky terms about the Welcome Bonus WR's.
Hey Spin Casino is very far from offering the services that they advertise on their website. Okay, come on, it's a joke! They do say something about the ultimate gambling experience and so far we haven't seen any casino to offer that. They also say about the game library of 200 games, but they currently have up to 300, so it's also not true. And you know what, we tolerate such lies. The site is beautiful: it's modern, fast and good-looking. The navigation is convenient enough, but they could add more game sections: at least a separate one for Video Poker games.
The casino is licensed by the UKGC and the MGA, so it's the best possible licensing on this planet. The true RNG is certified by iTech Labs, so you can be sure that you won't be cheated. The website security is at a decent level: they apply 128-bit SSL encryption to make sure that all your transactions are private and will remain so forever. Unfortunately, the bonus wagering terms do hide some tricky clauses, which make this casino way less attractive.
Hey Spin Casino does pretty well, starting the operation without significant flaws in any aspects.
Banking: There are several withdrawal options, among which you'll see credit cards, Skrill, Neteller, Trustly, Bank Transfer, and some others. The average payout time is up to three business days for eWallets and up to seven business days for credit cards. It's average at best; we expected much higher speed. Moreover, the maximum withdrawal per month is €7000, which is too little.
The Live Chat operators are not too hasty and bright: it takes 10-15 minutes to answer a question, and the first 2-3 of them will, most likely, be incorrect.
Customer Support: The Customer Support service is available from 06:00 GMT to 23:00 GMT via live chat, email. The 24/7 support is what these guys need. By the way, the Live Chat operators are not too hasty, and not too bright: it takes 10-15 minutes to answer a question, and you should know that first 2-3 of them will, most likely, be incorrect. They claim to have a Phone Support, but we didn’t manage to find any number or other option to contact them via phone.
Software and Game Variety
Hey Spin Casino hosts about 300 cool and entertaining games, from top-notch providers as Microgaming, NetEnt, NextGen and few more. The choice is not overwhelming, but more or less enough for an average player. You shouldn't expect to see something rare or unique here, but you will find the familiar and trusted games:
- Slots: Starburst, 300 Shields, Moby Dick;
- Table/Card Games: Blackjack, Roulette, Solitaire;
- Video Poker: Deuces Wild, Joker Poker, Jacks or Better
- Other Games: Super Chance, Bingo, Numero Uno.
The game library is not bad, but we'd like to see more diversity, especially in the "Casino Games" section. We thought that there were too few games when we opened it, and it appeared that there are gathered all the table and card games, as well as live games and Video Poker.
Mobile and Live Games
Hey Spin Casino has fully mobile compatible website and provides almost all games in instant-play mode.
The live game choice is a bit poor: they only have some roulette options, Baccarat and Blackjack tables.
Bonuses and Promotions
The Promotions section of the casino isn't too impressive, but they have everything that you need: a decent Welcome Bonus, rewards, and a monthly cashback. Not too much, though. The Welcome Offer is spread over three first deposits, but only the first one is okay. On the second and third deposits, you just get 40 free spins for €20+ cash in. The first deposit bonus is a 100% match up to €200 + 20 free spins. It already looks okay, but what is more important - the WR's are 35xB. We dug the T&C's for some tricks and, unfortunately, found the cause of such generosity.
All non-slot games (which is about 90) and 14 particular slots don't contribute towards WR's at all. The list of 155 slots plus all NetEnt games contribute only 50% towards the WR's.
Hey Spin Casino, like all other Aspire Global casinos, has its secrets. The little link is hidden on the very bottom of the bonus T&C, and if you click it, you'll see that most of the games in the casino only partly contribute to the WR's. Here are some numbers: the casino has 400 games. All non-slot games (which is about 90) and 14 particular slots don't contribute towards WR's at all. Then there comes the list of 155 slots plus all NetEnt games, wagers on which contribute only 50% of their value towards the WR's. And now it's clear why they don't filter by software: to not let us or anyone else see exactly how many games count 100% towards the wagering requirements. It's approximately one or two dozens of games and they're not the top titles. It was going pretty well before this part, what a shame!
There is also a Loyalty Program or the Exclusive Club, where you can grow as a player, and get more benefits. Such as, fun games and the access to the Live Tournaments.