Updated: 20 Jul 2018
GrandGames Casino Review
GrandGames Casino has raised our eyebrows more than once. Sadly, all for bad reasons: a retarded lobby, stupid games from NeoGames, no Visa/Mastercard among the banking options, and no live games.
At least the Welcome Bonus is nice. You will get a 100% match bonus, up to €200. It goes with fair wagering requirements - 35 times the bonus value. There’s only one question left - what do you need it for, if there’s nothing to play? You can surely find a better place than this.
- Over 13 years of experience;
- SSL encryption;
- Fair wagering requirements - 35xB.
- Poor collection of games;
- No live gaming options;
- Inconvenient game lobby;
- No 24/7 support.
GrandGames Casino is regarded by GrandGames Casino as Belgium’s number one online casino. Sounds legit. They opened in 2005. Currently, they are licensed by the Belgium Gaming Commission. While the general terms and conditions don’t prohibit any specific countries, the support told us it depends on the local laws whether you can open an account here or not.
The games lobby is an old, ugly, and sluggish mess.
The website doesn’t look modern, but does the job okay. The necessary information is easily accessible in the Help section. However, the Casino games tab is just a window-case for the actual games lobby, and the lobby itself is an old and ugly mess. Not only that, but it’s also sluggish as hell, with stupid navigation, and useless game categories.
Banking: The withdrawal options are alright and include Skrill, Neteller, Paysafecard, Bank Wire, and several more. Quite surprisingly, they don’t seem to accept standard credit cards (Visa/Mastercard). The maximum amount you can withdraw per month is €7,000. It takes up to 3 days for you to get your winnings using the e-wallets.
Customer Support: The support team can be reached via live chat, email, and toll-free phone. All these options are available 7 days a week from 8am to 1am CET.
Software and Game Variety
The game library at GrandGames Casino is the weirdest thing we’ve ever seen. In the hideous instant play platform by NeoGames, you’ll find about 50 games. Most of them are the so-called ‘instant-win’ games, where you choose one thing out of several things and hope you’ve guessed right. “Grand Games,” seriously?
- Slots: Astrodice, Fruity Friends, Lucky Charms;
- Table Games: Blackjack, Roulette;
- Video Poker: Deuces Wild, Joker Poker, Jacks or Better;
- Other Games: Roll the Dice, Magic Spinner, Royal Dice.
There’s literally nothing to play here but a couple of crappy “instant no win” games, blackjack, roulette, and video poker.
Mobile and Live Games
Mobile version of GrandGames Casino works, somehow. Not that it helps much - the games still suck, mobile or not.
Of course, there are no live games. Are you really surprised?
Bonuses and Promotions
The welcome bonus at GrandGames Casino is a 100% match bonus, up to €200, plus 25 free spins. The wagering requirements are alright - x35 on the bonus amount. Some standard restrictions also apply, like most table games do not contribute towards the wagering requirements. Read the full bonus policy carefully before you claim anything.
You will also get 50 free spins on your second deposit, on the second day after opening an account, and 25 more free spins on the deposit during the third day. There are other promos as well, like tournaments, or loyalty program. Check them out on the website.
The casino has a standard Aspire Global’s drawback: a bullshit terms about the bonus WR’s. The problem is that they were developed for casinos with more or less decent game library. For Grand Games Casino the list of 50% wagering contribution games exceeds the total number of titles presented at the casino, which is ridiculous.