GoScratch Casino is licensed by the UK and Malta. That’s cool, but the website itself is kinda awful. The starting page looks more or less fine, but the other ones are absolutely outdated. Some links simply don’t work. Besides, the starting page offers you 5 language options. You can switch to any of them, everything works properly. The other pages offer 12 languages, and you won’t be able to switch between them. If you try, you will only see a girl offering you “free money”.
“The support agents don’t work 24/7, but they are still pretty fast and helpful”.
Customer Support: The support service is offered from 08:00 to 01:00 CET. You can contact them via live chat, telephone, or standard email communication. You can also use fax if you want. There is also a Help page, which is, sorry for this tautology, rather helpful.
Banking: The list of deposit methods is really impressive (check the website for more details), but when it comes to withdrawal, you can use only Skrill, Neteller, wire transfer, credit and debit cards, and few other methods. Withdrawals remain pending for 48 hours. The maximum amount you can withdraw per month is €7,000, but you can withdraw more after you reach VIP Platinum level. We tried to figure out what happens in case you win a jackpot, and the support agents told us that it depends on the casino’s management. Great, they don’t even have a special clause in their Terms and Conditions for this.
Software and Game Variety
GoScratch Casino cooperates with NetEnt, NeoGames, Lightning Box, Play’n Go, and some other developers, but you can’t see the whole selection of games before you create an account. Well, that’s a bit illogical, but there is something worse - the lobby. If you register, you will see how messy it is. There are several subsections, and some of them offer the same games. There are definitely more than 250 titles, but we can’t tell you the exact number, sorry. It’s just impossible to be precise in such a terrible mess. Anyway, here are some of the games:
- Slots: Starburst, Fruity Friends, Viking Runecraft;
- Table Games: Blackjack Classic, European Roulette, Roulette Pro;
- Video Poker: Joker Poker, Jacks or Better, Royal Poker;
- Scratch cards: Zodiac, Cash Farm, Wings of Cash.
“GoScratch Casino offers diverse games, but the lobby is too messy - it may be hard to find something there!”
GoScratch Mobile and Live Gaming
You can play GoScratch Casino on the go, just use your smartphone or tablet. And please, don’t get disappointed when you find no live games there.
Bonuses and Promotions
GoScratch offers new players 20 free spins. The winnings must be wagered 50 times, and the maximum amount you can win is €100. On top of that, you can also receive a 100% match bonus up to €200, with a wagering requirements of 35xB. The requirements must be met within 21 days. The minimum deposit is €10. Overall the offers look pretty good, even the no-deposit one for a change.