The support service is a disaster since there is no live chat, and the FAQ section is very short. Your withdrawals may remain pending for up to 10 days, which is too long. The list of banking methods is rather short too.
But the welcome bonus is really great. You can get a 100% match up to €500 on your first deposit, and the wagering requirement is only 20 times the amount of the bonus. Okay, such a cool bonus can compete with Nutella!
GoldenPalace.be Casino was founded in 2010. It is regulated and licensed by the Belgian Gaming Commission. Their website has a standard modern design, with simple and straightforward navigation. The site is available in French, Dutch, and English.
You will be in good hands here, as they have implemented the industry standard SSL encryption. This ensures that all transferred data will not be available to criminals. They also use regular third-party audits to guarantee that your outcomes always remain fair and random.
Customer support: Thecustomer service at this casino is extremely limited, as you can either send them an email or submit a ticket. The latter option is available only after you register. They don’t even specify if they provide 24/7 support service or not! We suppose they don’t, as we tried to get in touch with the support, but got no reply. An FAQ is available, but it’s not very useful.
“Your withdrawals may remain pending for up to 10 days!”
Banking: The list of banking methods is rather short. It includes only Visa, Mastercard, Paysafecard, and few other options. The FAQ says that it takes the casino 2 business days to process your request, but terms and conditions say that you may wait for up to 10 days. Where is the truth? We have no idea, sorry.
At least, there are no maximum withdrawal limits. We tried to figure out if this rule works for jackpot winnings, but we didn’t succeed. The minimum withdrawal amount is €50.
Software and Game Variety
GoldenPalace.be Casino is powered by Rival, NYX, IGT, Elk Studios, Lightning Box, Air Dice, and some other providers. In total, there are around 200 games. The selection includes:
- Slots: Renegades, Taco Brothers, Electric Sam;
- Jackpots: Serengeti Lions, Dolphin Gold, Farmer’s Delight;
- Table games: Blackjack, Roulette, Blackjack Pro;
- Video poker: Double Double Bonus Poker, Match Time Bonus Poker, Jacks or Better;
- Dice games: Chip Dice, Dice Cup, Molino Dice.
The selection of video poker games is very poor. Basically, we have mentioned all the available games! By the way, the site also offers sports betting.
GoldenPalace.be Mobile and Live Gaming
You can play GoldenPalace.be Casino on the go - it is compatible with tablets and smartphones. You can play directly in your browser, there is no need to download an application.
Live games are available, so that you can try variations of Blackjack, Roulette, Baccarat, and Casino Hold’em in a real-time mode.
Bonuses and Promotions
This is what you can get at GoldenPalace.be Casino as a newcomer:
- You register and receive €5. The cashout will be possible only after you bet at least €100;
- You make your first deposit, use the code “GP500”, and get a 100% match bonus, up to €500. The wagering requirement is 20 times the bonus amount, which is great. If you prefer sports betting, the requirement is 10 times, but the odds must be 1.70 or higher. The requirements must be met within 60 days.
“Their first deposit bonus has very low wagering requirements compared to many other casinos.”