The support agents are pretty slow, and their English is bad. However, they work round the clock. The welcome bonus is a 30% match up to 300 TRY (yes, you have to convert it into EUR yourself) plus some spins, and the wagering requirement is 35 times the bonus amount. At least the wagering requirements are rather fair.
GoldenBahis is licensed and regulated by the Government of Curacao. The website looks pretty typical for an online casino, but it’s kinda inconvenient to use. Every time you refresh the page, an ad pops up right in the middle of the screen. You can turn it off, but it’s still pretty irritating. What is worse, some sections of the website are simply empty. For instance, there is no information in the Withdrawal section.
The language switching doesn’t work properly, and even when you try to switch the site from Turkish into English, certain buttons and even entire pages still remain in Turkish. Here is one more suspicious thing - the website is currently called “goldenbahis62”. What is that supposed to mean?
Customer support: There is a live chat, but it’s very hard to navigate when using it ‘cause everything is in Turkish, and there is no way to switch to English. However, we still managed to get in touch with these guys. They are slow, and sometimes you have to repeat your question several times and be extremely patient, but they are at your service 24/7. You can talk to them in English, but it looks like they use Google Translator, so don’t count on a really nice conversation.
You can also use email. The address can be found in the Contact Us section, but only if switch the website to Turkish. The FAQ is empty regardless of the chosen language.
There are a lot of empty section on the casino’s website.
Banking: You can use Skrill, Neteller, WebMoney, Visa, Mastercard, and some other banking methods. Withdrawal requests are processed within 24 hours. You can make a request only after you have fully used your initial deposit.
The website says nothing about the withdrawal limits, but support told us that the maximum amount you could withdraw per day was 30,000 TRY (Turkish Lira). We asked about the limits in EUR, but they told us that we should check the exchange rate ourselves. Okay. Currently, 30,000 TRY is somewhere around 6,350 EUR. Not bad.
Software and Game Variety
- Slots: Starburst, Fire and Steel, Immortal Romance;
- Table games: Roulette, Baccarat, Blackjack;
- Video poker: Louisiana Double, Joker Poker, Aces and Eights;
- Scratch cards: Lucky Numbers, Foamy Fortunes, Bowled Over;
- Casual games: Super Bonus Bingo, Electro Bingo, Hexaline.
You can also try Poker, sports betting, live betting, and virtual sports.
GoldenBahis Mobile and Live Gaming
GoldenBahis has a mobile version so that you can play whenever and wherever you want. No need to download an app.
The selection of live games is amazing - there are around 150 titles. Roulette, Blackjack, Baccarat, Caribbean Stud Poker, Casino Hold’em, Dream Catcher… There are a lot of live games to play here, unlike at mFortune Casino - live games are absent there.
Bonuses and Promotions
What a surprise, there is no detailed information about bonuses in the Promotions section. There are only very short descriptions, and you can understand virtually nothing if you don’t know how to speak or read Turkish. It hardly matters anyway, because even when you click a bonus to discover the details, nothing happens. You just get a new empty window, and that’s it.
The wagering requirement is decent - 35 times the bonus.
However, it seems that the first deposit bonus is a 30% match up to 300 TRY plus 35 spins. The maximum amount you can win is 10,000 TRY. The wagering requirement is 35 times the bonus.