With a “What you want” phrase for a slogan, we started our Gala Casino review with our hopes high. Yet we were bitterly disappointed to not find any pepperoni pizzas, chocolate ice cream, or nachos here. Dang it!
Jokes aside, when it comes to the casino experience, they do seem to have what you might want: over 400 games from several well-known providers (IGT, Blueprint Gaming, WMS), a sleek website, and a cool welcome offer where you actually choose your bonus depending on the type of games you want to play. If you prefer playing slots, for example, you will get a 100% match bonus up to €400 on your first deposit. The wagering requirements are fair - 20 times the deposit plus bonus for the slots offer. In a word, consider us impressed.
The only black spot here is the increasing number of player complaints as of late. You know, the usual stuff - delaying and denying bonus winnings, stalling withdrawals, changing the terms retroactively and such. What’s worse is that they seem to have lost interest in fastly resolving these issues on mediation portals. Keep that in mind.
Are you from the UK? Okay, cool, then you’re already up to speed about who Gala Casino is. Being connected to one of the biggest UK brands has its perks: you can open an online casino with huge game variety; you can offer ridiculous jackpots, and you probably have casino banking down to a science.
The Gala Casino website looks nice and convenient, not much to tell about it. The website doesn’t feature any flashing animations or colorful pictures - everything looks simple and clean. It doesn’t make your eyes bleed, and you can get anywhere you need in a couple of clicks. Works well for us.
Banking: The payment options are cool, and include all the popular e-wallets (PayPal, Neteller, Skrill), credit cards (Visa/Mastercard), and bank transfer options. The payouts are rather fast - it takes around 2 days to withdraw the funds.
Customer Support: The Help section is immense, and covers all possible issues and questions you might have. If you stumble upon something impossible - you’re welcome to contact the support team 24/7 via live chat (only after you sign up), email, and phone (free for the UK players).
Software and Game Variety
The whole site is divided into two major sections - “Casino” and “Slots and Games.” The first one is powered by Playtech only, while the second has games from IGT, Blueprint Gaming, WMS, and even some exclusive games developed in-house. Besides, there are three more sections, which are not so numerous but are worth checking out - “Jackpots,” “Live Casino,” “Macau.” Overall, you’ll find games like:
- Slots: Green Lantern, Man of Steel, Halloween Fortune, Pixies of the Forest, Ted;
- Table Games: European Roulette, Sic Bo, Craps, 3D Roulette;
- Jackpots: Batman & some-bad-guy-name-here series, Age of the Gods, Top Cat;
- Scratch Cards: Diving Dolphins, Rocky, Rainbow Rewards;
- Card Games: Blackjack, Baccarat, Caribbean Stud, Tequila Poker;
- Video Poker: Jacks or Better, Aces and Faces, Deuces Wild;
- Casual Games: Dice Twister, Spin a Win, Heads or Tails, Rock Paper Scissors;
They have all of the necessary variations for all the games you love.
Gala Mobile and Live Gaming
Mobile functionality isn’t even a question at Gala Casino. The design is perfect, and it runs smoothly. You have a selection of the most popular titles so your gaming appetite will be fulfilled.
The live dealer portion of the site offers both Asian and European dealers depending on your location. The games you can choose from are:
- Exclusive Blackjack and Roulette;
- Mini Baccarat;
- Dragon Tiger.
Bonuses and Promotions
You know what, we never thought we’d say this, but Gala Casino offers so many promotions we don’t think we can even detail all of them well enough. In all, there are a whopping 11 promotions that players can take part in. Holy wow, Batman!
Anyway, for new players you get to choose from three bonuses, depending on the kind of games you want to play:
- A 100% match up to €400 slot bonus (wagering requirements are 20 times the deposit plus bonus);
- A 50% match up to €200 Roulette bonus (30xB+D wagering);
- A 50% match up to €200 Blackjack bonus (30xB+D wagering);
It’s neat that this place gives you more choice based on your play style. Now, that’s a pretty cool first deposit bonus, right? What if they did a similar second deposit bonus? Oh, in fact, they do! In the case of a second deposit bonus, you’d look at a €200 slot bonus, a €100 Roulette bonus, and a €100 Blackjack bonus. Did you want a third deposit bonus? No worries. Gala Casino basically repeats with the second deposit bonus for the third deposit bonus.
Custom bonuses based on player style is an excellent benefit.
Some restrictions apply. For example, if you deposit through Skrill, Neteller, Paysafecard, or any prepaid card - you can’t claim it. Basically, that leaves you with PayPal, credit cards and bank transfer as the only payment options. Besides, there’s a €10 bet limit while playing with a bonus (which is more or less fine).
For returning players, this place changes its promotions quite regularly, keeping things fresh and new. For example, top the leaderboard to win trips to other European casinos, or vote for the next game of the week. You can even get in the running to win an exclusive jackpot, weekend reloads, or win a Golden Card. On top of all that - comp points!
Their VIP program is really interesting with a lot of useful gifts: a personal account manager, weekly cash-back, better comp point conversion rate, exclusive tickets for tournaments, and more. (We’re really not trying to sound like a group of salespeople right now, but dang.)