The website itself looks good, but many links don’t work - we couldn’t even get in touch with the support agents. There are over 250 games from NetEnt, PariPlay, Random Logic, and some other providers, but the variety of video poker games is extremely poor. And there is only one live game!
The welcome package covers your first five deposits, but you can get only spins. Yes, that’s a bit disappointing, but at least the winnings only have to be wagered 40 times. Not bad. However, this package is available only for UK players. So, there’s that.
The website looks nice - there is a funny guy with a mustache right on the starting page. Exactly, no pretty girls in stylish swimsuits - only the guy with the mustache. At first sight, the navigation seems to be okay, but only until you start checking the links. Some of them simply don’t work. For instance, we tried to reach the Contact Us page, but nothing happened. We used different browsers, but the situation didn’t change. Well, we hope that this only a temporary problem.
Some links on this website simply don’t work, and the link to the Contact Us section is one of them.
There is one more disturbing thing about this party - the reputation of the 888 Group. Other trustworthy portals report that this group is famous for not paying winnings. We don’t say that playing at Fortune Fiesta will end badly, we just ask you to stay vigilant.
Customer support: The support service is supposed to be provided round the clock, but we have already told you that the Contact Us link doesn’t work. We don’t even know if these guys have a live chat or not. We guess they don’t, ‘cause the FAQ says that they do their best to answer all queries within 72 hours. Okay then. Their customer support guys should better take lessons from Bodog Casino, Spin Princess, or All Jackpots Casino - the casinos with a reliable customer support.
Banking: The list of banking methods includes PayPal, Neteller, wire transfer, credit and debit cards, and several other options. It usually takes the casino 48 hours to process your withdrawal request. The minimum withdrawal amount is €5.
It seems that there are no withdrawal limits, but the casino has a rather complicated system of paying out winnings. There is a detailed example in their terms and conditions, so don’t forget to check it in case you create an account here.
However, jackpot winnings are paid out in installments. First, you get 20% of your winnings, and the rest of your prize will be divided in 23 equal monthly installments. In this way, it will take you 2 years to receive the full amount.
Software and Game Variety
Fortune Fiesta offers over 250 games from NetEnt, Eyecon, Random Logic, PariPlay, and some other developers. The library looks messy, and it’s hard to get around in there. Anyway, here are some of the games you can try:
- Slots: Blood Suckers, Jack Hammer, Starburst;
- Jackpots: Shaman’s Dream, Millionaire Genie, Saved by the Bells;
- Table games: European Roulette, Baccarat, Blackjack.
Unfortunately, we found only one video poker game - Deuces Wild. The Scratch Cards section is simply empty.
Fortune Fiesta Mobile and Live Gaming
Fortune Fiesta Casino is mobile compatible, so you can play it on the go. They even have an app for iOS devices. The mobile version looks as good as the desktop one, but it has the same problems. Where the hell is the support? Why don’t some links work? These mysteries remain unsolved.
We have found a single live game - Automatic European Roulette. It doesn’t even have a separate section, it’s lost somewhere in that mess of a game library. But we were smart enough to use the search bar.
Bonuses and Promotions
The welcome package of Fortune Fiesta includes only spins. Well, that’s better than nothing, but we still feel kinda disappointed. This is how it works:
- The first deposit: 20 spins on Gringos Dineros;
- The second deposit: 20 spins on White Wizard Deluxe;
- The third deposit: 20 spins on Stampede;
- The fourth deposit: 20 spins on X-O Manowar;
- The fifth deposit: 20 spins on Irish Luck.
Don’t count on a deposit bonus - as a newcomer, you can get only some spins.
The minimum deposit is €10. In order to claim the spins, you also have to use a special code. It’s “ONE” for the first deposit, “TWO” for the second one, and so on. The offer is available to you only in case you are a resident of the UK (but not of Northern Ireland!). Winnings are capped at €2 for each of your deposits and must be wagered 40 times.