However, the support service is far from perfect. That was predictable - it’s hard to get help when you are lost in the jungles of South America! If you want to find a casino, which also has good rating and a better support service, then check out one of these gaming websites - Red Flush Casino, Casino Club, or Platinum Play Casino.
Eldorado Casino is licensed and regulated by the Government of Curacao. The website itself looks modern and stylish, just like Casino Stars used to look like when it was open. It is available in 3 languages, and the navigation is fine. All the links are easy to find, so that you won’t get lost there. The list of restricted areas is pretty short, it includes only France, the UK, and few other territories. However, there are certain country restrictions regarding different banking methods, so don’t forget to check terms and conditions before depositing or withdrawing your money. The casino accepts EUR, USD, BRL, and BTC.
Customer support: The support service is supposed to be provided 24 hours a day, 7 days a week. The website says you can use live chat, email or phone. Well, we found an online contact form and the chat, but the phone number wasn’t there. What is worse, no one talked to us when we sent our message via the chat. We were extremely patient, but there was no one to help us. The FAQ section is very short, so if you face a problem, you will probably have to deal with it on your own.
The casino offers only 4 withdrawal options.
Banking: The list of deposit methods is pretty long: Visa, Paysafecard, Neteller, Skrill, Trustly, Bitcoin, etc. But when it comes to withdrawing your funds, you can use only Paysafecard or credit cards (Visa, Maestro or Mastercard). It takes the casino from 1 to 3 days to process your withdrawal request.
The maximum amounts you can withdraw are €7,000 per week and €15,000 per month. If you win more than €15,000, the casino has the right to pay your winning out in installments (€15,000 per month). It looks like this rule also applies to jackpot winnings. We tried to contact the support to clarify this, but the agents kept silence.
Software and Game Variety
- Slots: Twin Spin, Wild Shark, Viking Age;
- Jackpots: Cosmic Fortune, Divine Fortune, At the Copa;
- Table games: Baccarat, Pontoon, Blackjack;
- Video poker: Double Bonus Poker, Jacks or Better, Joker Poker.
There is also a Sportsbook section in case you are interested in this kind of entertainment.
ElDorado Mobile and Live Gaming
Eldorado Casino is compatible with smartphones and tablets, so you can play whenever and wherever you want - you need only your gadget and Internet connection. The mobile version of the website is rather convenient.
The casino offers over 20 live games, so you can try Roulette, Keno, Baccarat, and some other games in a real-time mode.
Bonuses and Promotions
Eldorado Casino prepared a lot of welcome treats for you. Here they are:
You register and get 10 spins on Gonzo’s Quest.
The maximum amount you can win is €20, and your winnings must be wagered 40 times;
- The first deposit: a 150% bonus up to €300;
- The second deposit: a 100% bonus up to €300;
- The third deposit: a 50% bonus up to €300;
- The fourth deposit: a 100% bonus up to €300.
The minimum deposit amount is €20. The wagering requirements are 40 times the bonus, and the maximum amount you can win with each of those bonuses is €200. You are also supposed to get more spins since they are mentioned in the bonus terms and on that huge banner of the welcome offer.
In total, the welcome package can bring you up to €1,200 plus some free spins.
You should get 100 free spins, but the bonus terms say nothing about how the spins are divided between the deposit bonuses. The support team didn’t help us to clarify the situation. In any case, the spins won’t bring you more than €20, and the wagering requirements are 40 times the bonus.