This casino features a few diverse options for customer support, although not all of them operate 24/7. It’s worth mentioning how much time is needed to transfer winnings to players - it takes up to 12 days via the fastest method. If you don’t want to face with all these issues, you’d better visit No Bonus Casino, Grand Hotel Casino, Superior Casino, or River Belle Casino.
Da Vinci's Gold casino has been around since 2007 and it must have been operating fine until 2010. Around that time, the sole provider of the casino, Rival software, began to have problems. The casinos that have hosted this developer demonstrated very slow and poor customer support, long delays in payments to players, and even some of them were closed. In addition, there was a problem related to payouts involved with their Baccarat games.
The website looks dated, with ancient gif animations, a weird layout, and a wannabe-luxurious theme. The game previews section will lead you to a generic Rival instant play lobby, which fits the website perfectly in its old’n’crappy looks.
The casino holds a license from the Government of Curacao. Your data is safe due to the SSL encryption.
Banking: The banking page lists options like Skrill, Neteller, credit cards, Ukash, ecoPayz, and a couple more. Overall, it should be enough for most players. The time they need to process withdrawals is something intolerable - the casino needs 5-7 business days to approve payments and 7-10 business days to send them. Moreover, you can’t withdraw big sums there - €2 000 per month is only permitted.
Customer Support: If you have any questions or issues and desperately need someone to yell at - that’s what the support is for. You can reach them 24/7 through phone number and email. The casino has a live chat as well, but it operates only between 12:00 and 04:00 GMT.
Software and Game Variety
Rival is probably best known for so-called i-Slots - multilevel games that sometimes come in several episodes and introduce a story of sorts. On the other hand, Rival is notorious for having unfair Baccarat games, so it’s better to avoid playing them at any casino with such software developer. Overall, Da Vinci’s Casino has a tiny number of games - about 150 titles and the sole provider - Rival. Take a look at some of the games which are offered by the casino:
- Slots: Astral Luck, Coins of Olympus, Dog Pound Dollar;
- Progressive: Major Moolah, Strike Gold, Money magic;
- Table Games: Baccarat(!!!), Craps, Red Dog;
- Video Poker: Jacks or Better, Aces and Faces, Deuces Wild;
- Scratch Games: Keno, Sudoku, Tiki Treasure;
Da Vinci's Gold casino is powered by Rival software. This means a downloadable version, a creepy instant play lobby, and about 200 games total.
Da Vinci's Gold Mobile and Live Games
The mobile version appears to be as functional as the desktop one, until you try to play the games. Once you select a game, you will find out that the lobby requires flash player. In a nutshell, you can’t access any of the titles that are available at Da Vinci’s Gold Casino. In addition, the website is not adapted to smaller screens.
Live games of any kind are also missing.
Bonuses and Promotions
This is where it gets really ridiculous. The welcome bonus at Da Vinci's Gold casino is a 2000%, up to €2000. They don’t tell you the exact terms until you’re about to claim the bonus in the cashier.
When you do get to the cashier, you find out that it is a sticky bonus (kinda expected), and that the wagering requirements are… wait for it… 99 times the deposit plus bonus amount combined! Ninety freaking nine! Besides that, the maximum cashout is limited to the deposit plus 10% of the bonus amount.
The wagering requirements for the welcome offer are… wait for it… 99 times the deposit plus bonus amount! That’s insane!
On the bright side (as if something can possibly brighten this useless pile of crap), they have a no-deposit bonus (€22), along with daily offers with just as ridiculous bonus amounts and terms.