The website itself is also a problem - it is missing a lot of information. We had to contact the support several times, but getting in touch with them was another challenge since the chat doesn’t work smoothly. Besides, the group to which this casino belongs to was caught using pirated software, and this is a very serious issue.
The welcome bonus is a 150% match up to something. No one knows what the maximum amount is! But at least the wagering requirement is fine - 35 times the amount of the bonus.
CrystalCasino was introduced to the world in 2013. It is licensed by the Government of Curacao.
The website looks more or less okay. However, some sections are simply missing, which is not convenient at all. For instance, there is no Promotions section. And the section which is supposed to provide information about the payment options is simply empty!
To protect your personal information, this casino uses Invicta Anti-fraud Tool. Sounds really impressive. The only problem is that the group of casinos to which this site belongs was caught using pirated software. This kinda makes all their claims about fairness, security and “regular audits” look like a bad joke.
Customer support: The support agents speak English and Russian, and you can talk to them at any time. You can contact the service via live chat, email or phone. FAQ section is available too.
We tried the chat, and the agent said “hi” to us. But then we just got the message saying something like “sorry for the inconvenience, but the session has timed out”. It happened in 5 seconds after we started the chat. Great.
Don’t count on the live chat too much - it may stop working right when you are waiting for a reply.
Banking: The payments page is empty, and the website itself doesn’t provide enough information about the banking stuff. The support was useless, and FAQ didn’t help a lot. However, we have still managed to discover that you can use Visa, Mastercard, bank transfer, WebMoney, and few other methods.
The smaller the amount of your withdrawal is, the faster you get it. For example, withdrawals up to €300 are paid within the following 2 business days. The requests are processed on Mondays, Wednesdays, and Fridays. Withdrawal limits are not specified.
Software and Game Variety
CrystalCasino collaborates with Microgaming, Amatic, and some other developers. There are a bit more than 250 games in total, and here are some of them:
- Slots: Thunderstruck II, Avalon, Blue Dolphin;
- Table games: American Roulette, European Roulette, Baccarat;
- Other games: Germinator, Hexaline, Monkey Keno.
Video poker games are not offered, while the selection of table games is pretty limited. If that’s not what you expect from a modern casino - you can try Cherry Casino or Quartz Casino, with their extensive game libraries.
CrystalCasino Mobile and Live Gaming
CrystalCasino is compatible with portable gadgets so that you can easily access the website from your tablet or smartphone. A special application is not required, just play via your browser.
Live games are not offered, so if you are keen on live gaming, start looking for another online casino right now.
Bonuses and Promotions
To be honest, it was not that easy to find information about the welcome promotion. There is a huge ad at the top of the page saying “150% first deposit bonus”, but there is no chance to discover the details on your own. The best way to do this is to contact support, but don’t worry, we have already done it for you, and this time we were lucky enough to get the answer before the session timed out.
The wagering requirement is decent - 35 times the bonus amount.
So, to get this bonus you can deposit any amount you want - the restrictions depend only on your payment method. The wagering requirements are 35 times. We also wanted to discover the maximum amount of the bonus, but it was too late - the session timed out again.