Yep, they do have a massive game library, but it’s the only thing they can really be proud of. Everything else isn’t quite up to the standard. The support service is unreliable, the banking options are few, live games are absent, and the Welcome Bonus is average. The casino grants you a simple 100% first deposit bonus, up to £50, with 45x wagering requirements - nothing that could kick off your pants.
Casino Wishes is not very talkative, as they don’t have the “About Us” page or anything like that. We are used to seeing big walls of texts of an advertising nature in almost every online casino. At this casino, you won’t find any “best of the best casinos in the world” stuff.
At this casino, you won’t find any “best of the best casinos in the world” stuff.
Anyway, if the guys from Casino Wishes don’t want to tell anything about themselves, we’ll do it for them. The casino is operated by EveryMatrix and holds a license from the UK Gambling Commission. Unfortunately, they do not specify what security or data protection technologies do they use, so we can’t give them a high mark for that.
The casino itself looks not that bad. It’s designed in blue and purple colors, and there are many pictures of a genie, their mascot. What we don’t like about their website is how the game thumbnails are designed. It looks like each of them was compressed. Moreover, many links are opening in separate windows, which is not so convenient. The filtering options are few - the games are sorted by type, and there’s a search bar available, nothing more.
Customer Support: If their genie was real, he would make their support service more functional and reliable. As of now, you can reach their agents only via email and live chat. The latter is available only on business days from 08:00 to 17:00. Their FAQ section features the answers to many previously asked question, but many of them are useless. For example, “For what reason can I be excluded from a promotion?” - “Some of the promotions will be available only for customers from certain countries…” Well, yep, it’s a really constructive answer.
Banking: The banking is even worse here. You can use only credit/debit cards and Trustly when making deposits and withdrawals. Moreover, their T&Cs say almost nothing about the withdrawal rules. It says that all the info on the withdrawal limits and fees can be found in the FAQ. Call us blind, but we haven’t seen any there. Only the processing time is specified - 24-48 hours.
Software and Game Variety
When it comes to the game library, their genie starts granting your wishes. They have around 900 game titles from NetEnt, Microgaming, Play N’ Go, NYX, and some others. Isn’t that enough to stick to the computer for many days?
Having such a huge game collection, they could make the navigation more convenient. If you wanna see the list of all their slots, you will have to open the “Slots” section and click the “Load More” button many times, revealing only 13 titles at a time. Anyway, let’s have a closer look at some of their games:
- Slots: Starburst, Gonzo’s Quest, Dead or Alive, Twin Spin;
- Jackpots: Mega Moolah, Cash Splash, Major Millions;
- Table Games: Blackjack, Roulette, Baccarat, Casino Stud Poker;
- Video Poker: Deuces Wild, Jacks or Better, Double Bonus Poker;
- Other Games: Keno, Bingo, Scratch Cards.
Casino Wishes Mobile and Live Games
We were a bit confused and disappointed when realized that Casino Wishes has no live dealer games. What about live gaming fans? Aren’t their wishes important?
What about live gaming fans? Aren’t their wishes important?
At least, they do have a mobile version. It works well on modern smartphones and tablets and features pretty much the same design as the full website.
Bonuses and Promotions
The genie of Casino Wishes is not generous enough to give you some free bonuses, with no wagering requirements attached to them. Moreover, their Welcome Bonus is rather small - a straightforward 100% match bonus, up to £50 on your first deposit.
The qualifying deposit amount is £10, and the wagering requirements are 45 times the bonus amount. Now, let’s get to the drawbacks - the max allowed bet is £2.5 only, and only slots contribute towards the wagering requirements.
For the UK players: the bonus amount, the wagering requirements, and other bonus terms remain the same.