The support service is not provided round the clock and the welcome bonus is not something a true diamond digger would appreciate. You can get only a 150% bonus, up to €75! The offer is not available to certain countries, but at least the wagering requirements are not too high. You will have to wager your bonus amount 40 times, which is okay.
Carat Casino started operating in 2008. Just like Grand Hotel Casino, it is licensed and regulated by the Malta Gaming Authority. The website looks fine, although some pictures may make you think that you are not playing a casino, but an old-school game, with an extremely simple graphics. Just look at their starting page and you will understand what we are talking about.
There is no FAQ, and the support service is not provided round the clock.
When you enter the website, you are greeted by Joe and Blenda Carat - they are “hosts” of this casino. There is a story behind them, and you can discover it, if you go to the About CaratCasino section. The site is available in 3 languages and the navigation is okay.
Customer Support: You can ask for help every day, from 12:00 to 21:00. To contact the support agents, you can use live chat and email. Unfortunately, there is no FAQ section, and this can be a problem, as the support is not provided round the clock. If something happens outside the agents’ working hours, you will have to wait till morning. Unfortunately, the casinos like Hopa Casino, Prime Slots Casino, and Maria Casino don’t provide a 24/7 help center as well.
Banking: You can use Skrill, Neteller, and some other methods to deal with your funds. Unfortunately, the casino doesn’t support withdrawals to Visa, Maestro, and Mastercard. The pending period for a withdrawal request is 48 hours.
You can withdraw up to €4,000 per day. Not bad! However, if you €100,000 or more and wanna withdraw over 50% of your winning, the casino has the right to pay your prize out in installments. In this way, you will get 10% of your withdrawal per month.
Software and Game Variety
Carat Casino cooperates with NetEnt and Yggdrasil, and offers somewhere around 170 games. Here are some of the titles you can find here:
- Slots: Asgardian Stones, Starburst, Jungle Books;
- Jackpots: Mega Joker, Divine Fortune, Cosmic Fortune;
- Table games: Blackjack, Baccarat, European Roulette.
Video poker games have no separate section, but that’s logical since there is only 1 title available - Jacks or Better. You can find it using the search bar. By the way, the navigation in the lobby is convenient enough. You can sort the games by categories and providers, or use the search bar to find your favorite titles.
Mobile and Live Gaming
Carat Casino is compatible with portable gadgets, so you can play their games on your smartphone or tablet without any problems. The casino doesn’t provide a special app, so feel free to do this right in the browser.
There are around 170 games in total, and live dealer games are not included in this modest library.
Live games are missing, so if you prefer live gaming, you should go and look for another gambling website.
Bonuses and Promotions
The welcome offer of Carat Casino looks not very inspiring - your first deposit can bring you only a 150% bonus, up to €75. At least, the wagering requirements are fine - 40 times the amount of the bonus. Just keep in mind that some countries are excluded from the promo: Italy, France, Portugal, Slovenia, and some others.
Apart from this, Joe and Blenda offer some other promos. For instance, after you make a deposit, Joe takes you to the Diamond Cave, and you will get a chance to look for diamonds. We know, going to the cave with a stranger is a bad idea, but nothing will happen to you here, no worries! The number of the diamonds that you manage to find is then multiplied by the carat and the carat depends on the deposited amount. Then you will be able to spend your diamonds on free spins. Check the website to discover more details.