The website is compatible with smartphones and tablets, but this is not a unique feature in our modern world. Besides, this casino has a serious problem with the support service. It says there is an instant help option available after you log in, but it’s not there.
BingoRoo is licensed and regulated by the UK Gambling Commission and the Gibraltar Gambling Commissioner. The website itself looks pretty good. The navigation is fine, and all the texts can be read without any difficulties. The only serious issue about the website itself is that some pieces of information are irrelevant. No worries, we will give you an example right in the next paragraph.
They say they provide instant help after you log in - that’s not true.
Customer Support: The website says that the fastest way to get help is to a so-called help room. The agents have to be online round the clock, but this option works only in case you already have an account - you have to log in order to get access to that room. Well, we tried to find this room, but guess what? We didn’t succeed. It’s not on the website, it’s not in the lobby, it’s just absent! Before registration, you can use the online contact form, but you have to be patient - these messages are replied within 72 hours. There is also a phone number, the line is open only from 09:00 to 01:00. If you live in the UK, the calls are free. FAQ section is pretty short and virtually useless.
Banking: To deal with your money, you can use PayPal, credit cards, wire transfer, Neteller, and some other methods. Withdrawals are processed within 48 hours, and you can make up to 10 requests per day. The maximum withdrawal amount depends on your previous deposits - check the casino’s website, it provides a pretty good example of how this scheme works. Jackpot prizes are awarded in installments. First you receive 20% of your prize, and then you get 23 equal installments. In this way, it will take you 2 years to get your jackpot.
Software and Game Variety
You can check the games library only after you create an account. As for us, it’s pretty stupid, since the selection is one of the most important features of an online casino. Anyway, there are around 300 games from NetEnt, Aristocrat, Eyecon, and some other developers. Here are some of the titles:
- Slots: Planet of the Apes, Jack Hammer, Neon Staxx;
- Jackpots: Divine Fortune, Shaman’s Dream, White Wizard.
There are also few table and video poker games lost among the slots - several variations of Baccarat, and Deuces Wild. The only way to find them is to use the search bar. Besides, you can check the Bingo section.
BingoRoo Mobile and Live Gaming
Live games are not offered at BingoRoo Casino, but that was expected. So if you prefer live dealer games to slots, start looking for another gambling website right now - this one won’t meet your needs.
Bonuses and Promotions
You can use your first deposit bonus only on Bingo games.
The welcome bonus of BingoRoo can be used only on Bingo games. This is a 400% bonus up to £40, and the minimum deposit is £10. The wagering requirements are 4 times the sum of your deposit and bonus. Yeah, the requirements are attractive, but you can’t use this bonus on slots, which is rather disappointing.