21Bet Casino is a relatively new gaming website (established in 2016), which loves licensing a lot. We mean, they hold three licenses at once - from the UK Gambling Commission, Malta Gaming Authority, and Curacao eGaming. They also use advanced SSL encryption to protect your personal and financial data from hackers.
The casino section of the website looks alright. Classic grey and red colors and modern layout.
The casino section of the website looks alright. Classic grey and red colors and modern layout. It’s all you’d expect from a new casino, though there are some things it would be better to add - the “Banking” page for example. Furthermore, what they could use is some sort of FAQ. You have to dig deep into the terms and conditions to find any information you need or contact their support. Anyway, the website is not bad overall, the pages load very fast, and there are 8 language options to choose from.
What is also interesting here is that the website looks different for the UK players. If you are one of them, you will see the website with a different design and interface. Even the list of the software providers is not the same.
Customer Support: The customer agents can be reached via email and live chat. Unfortunately, you won’t find a phone number here. They say the support service is available 24/7. Well, we tried to contact them early in the morning and it took the live chat agents 2 hours to respond. Freaking two hours!
Banking: The selection of banking options is standard - credit cards, Skrill, Neteller, EcoPayz, Bank Transfer, and some other methods. However, the withdrawals may take from 3 to 5 days, which is not really cool. We have another bad piece of news - they may charge fees in some cases. That’s why it will be better to check out their Terms and Conditions before making any withdrawals.
Software and Game Variety
They've got just over 300 games in their library. Most of them are from NetEnt, but there are also a couple of titles from Microgaming, Playtech, Amatic, and other developers. When it comes to the navigation around the game lobby, you will be surprised… in a bad way. It was nice of them to add a search bar, but many games are in the wrong categories, which looks really weird. Anyway, let’s check out some of their game titles:
- Slots: Blood Suckers, Starburst, Gonzo’s Quest, Aloha;
- Table Games: European Roulette, Blackjack, Super Fun 21;
- Video Poker: Jacks or Better, Aces and Faces, Deuces Wild.
21Bet Mobile and Live Games
The website is adapted to the mobile gadgets and works fine on most modern devices. Not much to add here - the navigation is weird just like in the full version and most games seem to be out of place.
The number of live-dealer games is modest, but still, you will find here some cool games like Roulette, Blackjack, Baccarat, Casino Hold’em, Three Card Poker, Caribbean Stud, and Dream Catcher.
Bonuses and Promotions
The Welcome Bonus at 21Bet Casino goes in three stages. On each of your first three deposits, you will get a 100% match bonus, up to €500. You will find nothing about the playthrough terms on the website. That’s why we decided to contact their support service and sort everything out. After two hours of waiting, we got an answer. The playthrough requirements turned out to be rather fair - 35xB. Plus, the maximum bet is limited to €5.
The wagering requirements turned out to be rather fair - 35xB.
For the UK players: the Welcome Bonus is rather straightforward - 100% match on the first deposit up to £300. We kinda expected standardly high playthrough requirements on this one, something around x50 on the bonus amount. Then we saw THIS: “The deposit and bonus amount must be wagered 70 times”. We’d like to think it’s a joke, but the terms and conditions don’t strike us as a good section to put one into. Fun math - if you opt-in for the maximum bonus (£300), you’ll have to make 21000 wagers of £2 to play in through.