21 Casino launched in 2015, with the aim to “create a new generation online casino with a smooth touch and luxury feel.” That was a direct quote, and the “About us” section is littered with such pompous phrases that are worth dime a dozen, in our experience. We were surprised to find out that some of those are true this time.
The website looks fine, although a bit too cluttered to our taste. Too much useful space is wasted, everything is piled in the center of the screen - top menu, side menu, game thumbnails, promo images, and so on. The game lobby is cool - numerous game categories are neatly organized, you can filter the online games by developers, and sort by novelty or popularity. One thing that really pissed us off is that ALL THE TEXT IS WRITTEN IN FREAKING CAPITAL LETTERS. Imagine reading a wall of text, which is the terms and conditions, like it is screaming at you. Ugh.
Customer Support: You can get in touch with the support team at any time. Those guys never sleep, so feel free to ask for help 24 hours a day, 7 days a week. You can do it either via live chat or email.
21 Casino also makes it a priority to ensure that your gaming is done safely. Generally, all sites do this, but in the “Why Us” page on their site, a great deal of detail is given about how their site is secured by Rapid SSL.
Customer support is available round the clock, via live chat or email.
Software and Game Variety
There are a ton of software providers at 21 Casino. You’ve got leaders like Net Entertainment and Microgaming doing their thing, but also contributions from Blueprint Gaming, Betsoft, and 1x2gaming make an appearance. Once again, it’s nice to see a change of pace from so many Playtech dominant online casinos these days.
From the software providers, you’ll find every type of game you’re looking for:
- Slots: Starburst, Immortal Romance, Thundercats;
- Table games: Blackjack, Roulette, Baccarat;
- Video poker: Reely Poker, Jacks or Better, Aces and Eights;
- Scratch games: Irish Eyes, Oil Mania, Big Foot;
- Bingo: Reely Bingo;
- Virtual betting: Virtual Soccer, Virtual World Cup, Virtual Champs League.
21 Casino Mobile and Live Gaming
Mobile gaming is available at 21 Casino UK. We literally felt like we were scrolling for days when it came to the online slot selection, but that’s pretty typical of mobile versions these days. You can access live games as well as bingo, poker, and table game variations.
The live game offerings are rather typical in that you have Roulette, VIP Roulette, Blackjack, Roulette, but you also get to play some Caribbean Stud and Casino Hold’em if you’re looking for something different to play.
The live games at this casino are simply exciting. They can be taken anywhere with any mobile device.
Bonuses and Promotions
21 Casino welcomes you with 21 free spins as a no-deposit bonus, and 121% match bonus (the showoffs) up to outer space and beyond (meaning it’s unlimited). The wagering requirements on both the free spins winnings and the deposit bonus are 35 times the bonus amount. Sounds fair. Some limitations still apply, like the maximum bet is €5, and you don’t get the bonus for deposits via Skrill or Neteller.
There is a comp program in place here. 21 Casino UK turns it up a notch because you get 2 comp points for every €10 wagered which is double the normal rate. This works with slots and scratch cards, playing other games will bring you a bit fewer points.
Interesting, 21Casino offers a Hangover Bonus. Deposit some cash on Monday or Tuesday, and they’ll shoot you a 21% bonus - up to €210.