Updated: 05 Feb 2018
12Bet Casino Review
Typical “Made in China” stuff - that’s what we think of this place. And you know, if we were to describe 12Bet Casino in a single word, it would be “confusing”. Weird “Clubs” system, dorky bonuses, messed up navigation and so on. If you manage to get to the bottom of it, you’ll find a standard Playtech games library, decent mobile version of the casino, great selection of live games, reliable customer support (though the phone support is missing), and acceptable wagering requirements (20xB+D) on their 120% Welcome Bonus up to MYR 500.
- Over 10 years of experience;
- 24/7 live chat;
- Diverse collection of Playtech games;
- Mobile friendly;
- Live games available;
- Confusing navigation;
- No phone support;
- Weird “Clubs” system.
12Bet is a huge Asian gambling platform that offers a variety of products, including but not limited to: sportsbook, number games (lotto, keno and such) and casino games. Founded in 2007, it is regulated by the Isle of Man Gambling Supervision Commission in Europe and by the First Cagayan Leisure and Resort Corporation in Asia.
The casino’s website looks alright, with fancy red, black and grey theme catching the eye. The navigation and the presentation of necessary information is confusing though. For example, they have two links to the banking page: an obvious one in the top menu and another one in the footer. However, those lead to two DIFFERENT pages with different information!
“The navigation and the presentation of necessary information on the website is confusing.”
Banking: Speaking of the banking - they seem to support several popular international payment methods (if the footer link is anything to go by): Neteller, Visa/Mastercard, EntroPay, Webmoney, Skrill (called Moneybookers here, as it was 5 years ago), Solo and Neosurf.
Customer Support: If you decide to contact support, you can do so via a live chat, email or PO box at Philippines. You can do it at any moment, as the service is available round the clock. We would suggest using the latter only if your issue isn’t very pressing and can wait a month or two.
Software and Game Variety
The games at 12Bet Casino are powered by Playtech. While there is an instant play option, you’d be better off with a downloadable client for your PC. There are about 300 games total. Slots collection is as good as in any Playtech casino, with dozens of licensed games and great progressive jackpots. Other games are pretty diverse too. Let’s take a closer look at their game library:
- Slots: Incredible Hulk, Iron Man, Daredevil, Gladiator;
- Jackpots: Gladiator Jackpot, Thor, Beach life, Funky Fruits;
- Table Games: Roulette, Blackjack, Baccarat;
- Video Poker: Jacks or Better, Joker Poker, All American;
- ArcadeGames: Pop Bingo, Spin A Win, Derby Day;
- Scratch Games: Spamalot Scratch, Beetle Bingo, Love Match.
Mobile and Live Games
Mobile version of the casino works fine on smartphones and tablets, right in the browser. The number of games is smaller, but that was expected.
12Bet Casino puts great emphasis on its live dealer games. You can choose from three live casino clubs - 12Emerald, 12Diamond and 12Pearl. The latter claims to have “premium rooms with higher payouts”, but other than that and the outfit of the dealer girls there doesn’t seem to be any real difference between them. It would have made more sense to name them 12A-cup Club, 12B-cup Club, 12D-cup Club and rearrange the dealers accordingly. Nevertheless, you’ll find here dozens of live games, including Blackjack, Roulette, Baccarat, Sic Bo, Texas Hold’em and some others.
Bonuses and Promotions
The Promotions section of 12Bet Casino is confusing as hell. Here we learn that there are even more Clubs (which are not mentioned anywhere else on the website) - Ruby, Crystal, Topaz and Diamond. Each club has its own Welcome Bonus. In order to claim most of those bonuses you have to make a deposit and then fill in your transaction details (the amount, currency, contact phone number, messenger ID) on the promotion page. Screw this, we’re outta here.
Alright, let’s take a deep breath and look closer at one of those bonuses, the one for Diamond Club. You will get 120% match bonus up to MYR500 (about €100) on your first deposit. The wagering requirements are rather acceptable - 20 times the bonus plus deposit amount. However this bonus (just like most others) only applies to players using MYR currency (Malaysian Ringgit).
“Wagering requirements for the welcome bonus are 20 times the bonus plus deposit amount, which isn’t bad at all.”
Be sure to check the Promotions page yourself. Maybe you’ll figure it out alright.